Job Description
The Digital Operations Specialist is responsible for supporting the day-to-day operations that keep our eCommerce experience running efficiently and accurately. This role will play a key part in supporting site merchandising initiatives, promotional execution, product launches, site experience optimization and marketing campaign launches. We are looking for someone with strong attention to detail, problem-solving skills and a passion for operational excellence in a fast-paced digital environment. This role sits within our Digital Merchandising team and will partner closely with Site Content, CRM, Marketing, Creative, Buying and Technology.This is a full-time, salaried, exempt position based in the Dallas/Ft. Worth area, working a hybrid schedule of 3 days in office and 2 days remote.
Position Reports To
Director of Digital Merchandising
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Principal Duties and Responsibilities:
Own operational excellence for executing offers and promotions, including strategic setup, testing and pre- and post-launch QA
Execute site merchandising operations that support key strategic initiatives, product and category launches, promotions, seasonal campaigns and trend moments
Partners with Digital Merchandising team to optimize product categories including category refreshes, sort rules and onsite merchandising placements
Drives special project management workflows; i.e. clearance process, campaign launch tracking, speed to market initiatives
Monitor onsite behavior to identify operational issues or content gaps; conduct routine QA to ensure product pages, categories, navigation and campaign pages are accurate and functioning correctly
Understands the content management system and its merchandising ability and potential; able to uncover new onsite merchandising opportunities using system functionality
Support the execution of the broader eCommerce merchandising strategy
Utilize third party tools to optimize the website experience
Maintain documentation for workflows and site update procedures
Identify opportunities to streamline manual processes and reduce operational defects
Consistently arrives promptly for scheduled work hours
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties
Experience and Skills Required:
College degree required
1-3+ years experience in ecommerce operations, digital/site merchandising, digital production or similar digital role
Strong computer skills: proficiency in Outlook, Excel, Word, PowerPoint; HTML knowledge a plus
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Analytical mindset; comfortable interpreting data to identify issues and opportunities
Demonstrated experience in implementing ecommerce strategies and tactics for a multi-channel retailer
Working knowledge of online analytics platforms; Adobe analytics preferred
Commitment to working scheduled hours with flexibility to work additional hours based on business needs
Knowledge of industry business and passion for following trends in the industry
Flexible, positive attitude with a passion for learning
Strong time management and organizational skills with the ability to successfully manage multiple projects at simultaneously
Focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of the customer and the company, while objectively processing information
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
State Specific Notices
Position Reports To
Director of Digital Merchandising
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Principal Duties and Responsibilities:
Own operational excellence for executing offers and promotions, including strategic setup, testing and pre- and post-launch QA
Execute site merchandising operations that support key strategic initiatives, product and category launches, promotions, seasonal campaigns and trend moments
Partners with Digital Merchandising team to optimize product categories including category refreshes, sort rules and onsite merchandising placements
Drives special project management workflows; i.e. clearance process, campaign launch tracking, speed to market initiatives
Monitor onsite behavior to identify operational issues or content gaps; conduct routine QA to ensure product pages, categories, navigation and campaign pages are accurate and functioning correctly
Understands the content management system and its merchandising ability and potential; able to uncover new onsite merchandising opportunities using system functionality
Support the execution of the broader eCommerce merchandising strategy
Utilize third party tools to optimize the website experience
Maintain documentation for workflows and site update procedures
Identify opportunities to streamline manual processes and reduce operational defects
Consistently arrives promptly for scheduled work hours
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties
Experience and Skills Required:
College degree required
1-3+ years experience in ecommerce operations, digital/site merchandising, digital production or similar digital role
Strong computer skills: proficiency in Outlook, Excel, Word, PowerPoint; HTML knowledge a plus
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Analytical mindset; comfortable interpreting data to identify issues and opportunities
Demonstrated experience in implementing ecommerce strategies and tactics for a multi-channel retailer
Working knowledge of online analytics platforms; Adobe analytics preferred
Commitment to working scheduled hours with flexibility to work additional hours based on business needs
Knowledge of industry business and passion for following trends in the industry
Flexible, positive attitude with a passion for learning
Strong time management and organizational skills with the ability to successfully manage multiple projects at simultaneously
Focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of the customer and the company, while objectively processing information
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
State Specific Notices
💡 Quick Summary
Seeking a career-building opportunity? The Digital Operations Specialist position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Coppell offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.
