Job Description
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group’s Information Technology Team has an exciting career opportunity for a full time Director of Engineering reporting to the Senior Director of Technical Product
This role will work in-person in Miramar Florida
Position Summary:
In this role you will define the strategy and lead implementation of the technology integration of business-critical systems
The Director of Engineering – Third-Party Integrations is a senior technology leader responsible for overseeing the architecture delivery and operational excellence of all external system integrations that support Royal Caribbean Group’s onboard e-commerce and guest-facing platforms This role ensures that all partner technologies—ranging from travel agencies and booking engines to onboard operational systems—are seamlessly integrated secure scalable and aligned with enterprise business strategy
This leader will manage multi-million-dollar integration portfolios drive cross-functional engineering execution and lead teams of internal engineers and vendor partners to deliver high-quality on-time and resilient integration solutions
Define and Lead Strategy: Develop and own the product strategy for the cruise reservation system’s integrations
Vendor Management: Act as the key liaison with the third-party system provider ensuring accountability alignment on SLAs
and proactive improvements
Produce roadmaps define strategy
and solutions to complex integration problems
Maintain product vision and roadmap
keeping stakeholders up to date on the deliverables and timelines
Communicates decisions priorities and relevant project information regarding projects
and initiatives
Champions the implementation of Gen AI for the organization
Leveraging expertise in selecting proven solutions that enhance internal processes
Leads the implementation of agentic AI tools that will optimize and expedite software development initiatives
Works in conjunction with key stakeholder
business subject matter experts and others as necessary to determine the future state of a specific business deliverable
Work closely with business stakeholders product team external tech partners and operations teams
effectively communicating and managing customer expectations
Identify opportunities to innovate
extend and enhance service delivery
Provides guidance and direction in resolution of escalated application or system problems
Create and maintain system documentation for solution design
domain technologies
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation
Strong technical leadership and communications skills including teamwork facilitation
and coordination to ensure successful creation of roadmaps
Qualifications and Education:
Bachelor’s degree in information technology Computer Information Systems
or related field
10+ years of experience in IT operations Engineering or technology leadership roles preferably in the travel hospitality
or cruise industry
Ability to take responsibility for fostering culture advancing our values and championing engagement in all its forms
- collaborating across our teams
Evidence of effective communication and relationship skills
especially the ability to articulate advanced technical topics to both technical and non-technical staff
Ability to work with a limited set of requirements
Proven success in managing enterprise-scale customer-facing platforms
particularly those hosted or managed by third parties
Strong knowledge of ITIL or similar frameworks for production support
Experience with cloud infrastructure APIs data flow
and integration best practices
Experience with tools like ServiceNow Jira
and monitoring platforms
Strong understanding of service-level management and contractual agreements
Financial Responsibilities:
Will oversee the development and enhancements of the various integrations related to the reservation system This system transacts over a billion dollars for our company with projected growth driven by the initiative to become a vacation company with varied product offerings The role will have direct responsibility of a capital budget over $8 million dollars (in internal and external costs)
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion *** age national origin disability ****** orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
#LI-MP1
Nearest Major Market: Miami
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group’s Information Technology Team has an exciting career opportunity for a full time Director of Engineering reporting to the Senior Director of Technical Product
This role will work in-person in Miramar Florida
Position Summary:
In this role you will define the strategy and lead implementation of the technology integration of business-critical systems
The Director of Engineering – Third-Party Integrations is a senior technology leader responsible for overseeing the architecture delivery and operational excellence of all external system integrations that support Royal Caribbean Group’s onboard e-commerce and guest-facing platforms This role ensures that all partner technologies—ranging from travel agencies and booking engines to onboard operational systems—are seamlessly integrated secure scalable and aligned with enterprise business strategy
This leader will manage multi-million-dollar integration portfolios drive cross-functional engineering execution and lead teams of internal engineers and vendor partners to deliver high-quality on-time and resilient integration solutions
Define and Lead Strategy: Develop and own the product strategy for the cruise reservation system’s integrations
Vendor Management: Act as the key liaison with the third-party system provider ensuring accountability alignment on SLAs
and proactive improvements
Produce roadmaps define strategy
and solutions to complex integration problems
Maintain product vision and roadmap
keeping stakeholders up to date on the deliverables and timelines
Communicates decisions priorities and relevant project information regarding projects
and initiatives
Champions the implementation of Gen AI for the organization
Leveraging expertise in selecting proven solutions that enhance internal processes
Leads the implementation of agentic AI tools that will optimize and expedite software development initiatives
Works in conjunction with key stakeholder
business subject matter experts and others as necessary to determine the future state of a specific business deliverable
Work closely with business stakeholders product team external tech partners and operations teams
effectively communicating and managing customer expectations
Identify opportunities to innovate
extend and enhance service delivery
Provides guidance and direction in resolution of escalated application or system problems
Create and maintain system documentation for solution design
domain technologies
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation
Strong technical leadership and communications skills including teamwork facilitation
and coordination to ensure successful creation of roadmaps
Qualifications and Education:
Bachelor’s degree in information technology Computer Information Systems
or related field
10+ years of experience in IT operations Engineering or technology leadership roles preferably in the travel hospitality
or cruise industry
Ability to take responsibility for fostering culture advancing our values and championing engagement in all its forms
- collaborating across our teams
Evidence of effective communication and relationship skills
especially the ability to articulate advanced technical topics to both technical and non-technical staff
Ability to work with a limited set of requirements
Proven success in managing enterprise-scale customer-facing platforms
particularly those hosted or managed by third parties
Strong knowledge of ITIL or similar frameworks for production support
Experience with cloud infrastructure APIs data flow
and integration best practices
Experience with tools like ServiceNow Jira
and monitoring platforms
Strong understanding of service-level management and contractual agreements
Financial Responsibilities:
Will oversee the development and enhancements of the various integrations related to the reservation system This system transacts over a billion dollars for our company with projected growth driven by the initiative to become a vacation company with varied product offerings The role will have direct responsibility of a capital budget over $8 million dollars (in internal and external costs)
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion *** age national origin disability ****** orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
#LI-MP1
Nearest Major Market: Miami
💡 Quick Summary
Seeking a career-building opportunity? The Director, Engineering- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
