Job Description
TD Securities Corporate and Investment Banking provides a full range of financial advisory and capital-raising services to corporate and institutional clients globally. Our Relationship Managers work closely with our clients to understand their needs and bring them unique solutions to complex issues. The department is organized into areas of expertise by product, region, and industry.
The Business Management Team within Corporate and Investment Banking (CIB) is responsible for providing ongoing strategic and operational support, as well as supervisory oversight, to front-line Investment Bankers and Senior Executives within the department, such that their focus can remain on providing optimal client coverage and execution. The team liaises with various TDS and TDBG support partners to advance the needs of the department as well as assist with rolling out any firm- or bank-wide initiatives.
Position Overview:
In this role, you will lead the Business Operations Centre of Excellence (COE), reporting to the Head of Corporate & Investment Banking Business Management. Your primary responsibility will be to create and optimize a seamless operations function for the department. The successful candidate will collaborate closely with senior leaders in Corporate & Investment Banking, group business managers, and various corporate functions within TDS and TDBG to deliver process efficiency across operational and administrative areas.
Key Accountabilities:
Cross Functional Operational Management to develop and coordinate the flow of synergies between front office and back-office management functions to promote transparency, reduce redundancy and optimize performance across the CIB:
Deliver a consistent employee and client experience across Corporate and Investment Banking, by partnering with Enterprise functions and building efficient processes
Partner with TDS Client Onboarding teams to ensure an efficient and clearly articulated client onboarding experience for CIB front-office teams
Design, implement and execute a global employee onboarding and offboarding process for the business, working closely with the CIB Colleague COE and HR to ensure a both a positive employee experience and effective management of offboarding risks
Own the CIB Business Operating Procedures from updates to communication of changes
Actively manage business efficiency programs – i.e. EvalueServe, Uber for Business
Enable the business to function in a dynamic travel environment while adhering to internal policies
Provide ongoing change management and thought leadership across all operational processes to ensure continued effectiveness
Represent CIB on TD/TDS working groups including real estate projects across all offices where CIB has a footprint, new Travel booking or Business Visa tools
Build and deliver dashboard reporting on the Operational Health KPIs of the Business; escalate issues on a timely basis
Operational Risk Management to promote and measure adherence to both internal and external business practices, laws and standards to mitigate operational risk:
Identify and address operational risk events working closely with Operational Risk Management to ensure appropriate preventative measures are taken
Manage the Business Continuity Management Program for CIB across all locations & business groups
Take accountability of all business resilience programs
Through leadership of your globally distributed team, you will:
Deliver a centralized model for access control management including LAN and Diamond attestation processes as well as access to high-risk URLs
Partner closely with Group Business Managers and Executive Assistants to address operational issues as they arise including but not limited to business travel, business visas, facilities, technology/hardware requests among others
Maintain floor plans/seating maps and optimize use of space
Coordinate general office management services
The Business Management Team within Corporate and Investment Banking (CIB) is responsible for providing ongoing strategic and operational support, as well as supervisory oversight, to front-line Investment Bankers and Senior Executives within the department, such that their focus can remain on providing optimal client coverage and execution. The team liaises with various TDS and TDBG support partners to advance the needs of the department as well as assist with rolling out any firm- or bank-wide initiatives.
Position Overview:
In this role, you will lead the Business Operations Centre of Excellence (COE), reporting to the Head of Corporate & Investment Banking Business Management. Your primary responsibility will be to create and optimize a seamless operations function for the department. The successful candidate will collaborate closely with senior leaders in Corporate & Investment Banking, group business managers, and various corporate functions within TDS and TDBG to deliver process efficiency across operational and administrative areas.
Key Accountabilities:
Cross Functional Operational Management to develop and coordinate the flow of synergies between front office and back-office management functions to promote transparency, reduce redundancy and optimize performance across the CIB:
Deliver a consistent employee and client experience across Corporate and Investment Banking, by partnering with Enterprise functions and building efficient processes
Partner with TDS Client Onboarding teams to ensure an efficient and clearly articulated client onboarding experience for CIB front-office teams
Design, implement and execute a global employee onboarding and offboarding process for the business, working closely with the CIB Colleague COE and HR to ensure a both a positive employee experience and effective management of offboarding risks
Own the CIB Business Operating Procedures from updates to communication of changes
Actively manage business efficiency programs – i.e. EvalueServe, Uber for Business
Enable the business to function in a dynamic travel environment while adhering to internal policies
Provide ongoing change management and thought leadership across all operational processes to ensure continued effectiveness
Represent CIB on TD/TDS working groups including real estate projects across all offices where CIB has a footprint, new Travel booking or Business Visa tools
Build and deliver dashboard reporting on the Operational Health KPIs of the Business; escalate issues on a timely basis
Operational Risk Management to promote and measure adherence to both internal and external business practices, laws and standards to mitigate operational risk:
Identify and address operational risk events working closely with Operational Risk Management to ensure appropriate preventative measures are taken
Manage the Business Continuity Management Program for CIB across all locations & business groups
Take accountability of all business resilience programs
Through leadership of your globally distributed team, you will:
Deliver a centralized model for access control management including LAN and Diamond attestation processes as well as access to high-risk URLs
Partner closely with Group Business Managers and Executive Assistants to address operational issues as they arise including but not limited to business travel, business visas, facilities, technology/hardware requests among others
Maintain floor plans/seating maps and optimize use of space
Coordinate general office management services
💡 Quick Summary
Seeking a career-building opportunity? The Director, Global Business Operations, Corporate & Investment Banking position is now open for candidates interested in the Operations Executive Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
