Job Description
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
At Travel and Leisure Co., our vision is to put the world on vacation. These exciting roles based in Australia provide the opportunity to work in a fast-paced entrepreneurial environment as part of T+L Co. International sales and marketing teams.
This is a great opportunity to gain exposure to both South Pacific and Asia sales and marketing operations, during a time where this region is experiencing significant growth.
At Travel + Leisure, our vision is to put the World on Vacation. In your position as the Director, In-House Marketing, you will be responsible for delivering qualified In-House guests, within CPG budget, to designated sales sites and Livestream locations in order to meet and exceed the departmental budgeted KPI’s across Club Wyndham and Accor Vacation Club. It is also expected that you will formulate a strong relationship with Resort Operations to seek out operational efficiencies while ensuring the needs of both business units are met.
How You'll Shine:
In-House Marketing Host Departments:
Recruitment of the In-House Marketing Host teams
Day to day operations of In-house Marketing Host teams, including performance management, coaching and mentoring, rostering and training
Overseeing all activities affecting In-house Marketing Hosts across the South Pacific region
Complete month-end reporting requirements in accordance with company procedures
Ensure that all Field Marketing activities operate within all company and regulatory requirements
Delivering on the creation and implementation of an effective concierge program
Negotiate external business partnerships as needed and partner with the wider sales and marketing operations.
Meet and/or exceed the departmental budgeted expectations, in production and cost efficiencies
Developing alternative face to face marketing programs complementing the current In-House Marketing operations
Ensure all employees stay current with required government licenses and work permits as required
Define responsibilities of the In-House Marketing Host teams
Responsible for marketing, budgeting and cost accounting systems
Schedule guests for maximum efficiency
What You'll Bring:
Proven extensive management experience
Marketing experience and track record of results
Exceptional customer service focus
Ability to read and interpret documents such as guidelines, instructions and manuals
Ability to draft process manuals, adhoc reports, and correspondence
Absolute attention to detail and accuracy
Computer-literate in Microsoft Office Suite and able to learn company-specific systems
Problem-solving skills, patience and good listening skills
Ability to work in fast fast-paced environment
Demonstrated ability to assist guests and co-workers in a professional, helpful and positive manner
Possesses productive, energetic and self-motivated attributes
Strong personal values regarding customer service, delivering on the promise and integrity
Ability to recognise financial trends and to implement plans to enhance profitability
How You'll be Rewarded:
Base Salary + Attractive Commissions
Paid Company onboarding
Discounted Hotel and Resort stays globally
Subsidised Private Health Insurance
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
At Travel and Leisure Co., our vision is to put the world on vacation. These exciting roles based in Australia provide the opportunity to work in a fast-paced entrepreneurial environment as part of T+L Co. International sales and marketing teams.
This is a great opportunity to gain exposure to both South Pacific and Asia sales and marketing operations, during a time where this region is experiencing significant growth.
At Travel + Leisure, our vision is to put the World on Vacation. In your position as the Director, In-House Marketing, you will be responsible for delivering qualified In-House guests, within CPG budget, to designated sales sites and Livestream locations in order to meet and exceed the departmental budgeted KPI’s across Club Wyndham and Accor Vacation Club. It is also expected that you will formulate a strong relationship with Resort Operations to seek out operational efficiencies while ensuring the needs of both business units are met.
How You'll Shine:
In-House Marketing Host Departments:
Recruitment of the In-House Marketing Host teams
Day to day operations of In-house Marketing Host teams, including performance management, coaching and mentoring, rostering and training
Overseeing all activities affecting In-house Marketing Hosts across the South Pacific region
Complete month-end reporting requirements in accordance with company procedures
Ensure that all Field Marketing activities operate within all company and regulatory requirements
Delivering on the creation and implementation of an effective concierge program
Negotiate external business partnerships as needed and partner with the wider sales and marketing operations.
Meet and/or exceed the departmental budgeted expectations, in production and cost efficiencies
Developing alternative face to face marketing programs complementing the current In-House Marketing operations
Ensure all employees stay current with required government licenses and work permits as required
Define responsibilities of the In-House Marketing Host teams
Responsible for marketing, budgeting and cost accounting systems
Schedule guests for maximum efficiency
What You'll Bring:
Proven extensive management experience
Marketing experience and track record of results
Exceptional customer service focus
Ability to read and interpret documents such as guidelines, instructions and manuals
Ability to draft process manuals, adhoc reports, and correspondence
Absolute attention to detail and accuracy
Computer-literate in Microsoft Office Suite and able to learn company-specific systems
Problem-solving skills, patience and good listening skills
Ability to work in fast fast-paced environment
Demonstrated ability to assist guests and co-workers in a professional, helpful and positive manner
Possesses productive, energetic and self-motivated attributes
Strong personal values regarding customer service, delivering on the promise and integrity
Ability to recognise financial trends and to implement plans to enhance profitability
How You'll be Rewarded:
Base Salary + Attractive Commissions
Paid Company onboarding
Discounted Hotel and Resort stays globally
Subsidised Private Health Insurance
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
💡 Quick Summary
Seeking a career-building opportunity? The Director In House Marketing position is now open for candidates interested in the Customer Care sector. This role in Broadbeach offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
