Job Description
Job Summary
Job Description
What is the opportunity?
We are hiring a Director, Next Best Action Strategy role. In this role you will report to the Senior Director, Next Best Action, Strategy and will play a leadership role in defining both the long-term roadmap and immediate term deliverables to bring RBC’s hyper personalization vision to life. This role will require strong teambuilding couple with an ability to collaborate exceptionally effectively with RBC enterprise partners to ensure strong alignment amongst cross-platform objectives. This individual will be responsible for the developing and enhancing the overall NBA strategy, building out the next set of deliverables to drive the overall strategy, and owning certain management cadences for both the working team and senior leaders to ensure NBA is driving toward intended outcomes.
What will you do?
Partner with NBA SMT members and functional partners to develop the roadmap to deliver on our hyper personalization ambition
Structure complex topics into a clear and effective communication to inform leadership to make decisions and trade-offs, prioritizing efforts towards delivering highest value for RBC and clients
Ensure the NBA Transformational program stays on track by owning governance routines such as Transformation Board (senior Executive attendees), quarterly OKRs and Program Increment Planning.
Build strong relationships across the enterprise (e.g. within NBA, LOB’s, Digital, Borealis, Marketing, Risk, Operations, etc.) to bring together expertise required to advance strategies
Manage and develop high performing talent
What do you need to success?
Must Have:
Strong financial acumen and ability to interpret and analytical skillset to synthesize large sets of data in clear articulation of what matters most
Demonstrated strategic, innovative thinker who has high comfort with ambiguity and is proactive to determine next step in identifying opportunities and driving work forward
Demonstrated ability to grasp new concepts quickly with exceptional partnership, impact and influence across multiple cross-functional stakeholders
Excellent verbal and non-verbal communication skills, including advanced experience in creating clear actionable presentations for C-level executives and leaders
5-10+ years’ experience in strategy and consulting related areas
Nice to Have:
Passion for Data and AI
Experience in financial services, digital marketing, or large-scale client engagement programs
Experience with agile ways of working
MBA graduate
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Engineering - MFG, Manufacturing, Operational Delivery, Performance Management (PM), Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Quality Management, Team Management, Technical Sales
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-05-14
Application Deadline:
2026-05-28
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Job Description
What is the opportunity?
We are hiring a Director, Next Best Action Strategy role. In this role you will report to the Senior Director, Next Best Action, Strategy and will play a leadership role in defining both the long-term roadmap and immediate term deliverables to bring RBC’s hyper personalization vision to life. This role will require strong teambuilding couple with an ability to collaborate exceptionally effectively with RBC enterprise partners to ensure strong alignment amongst cross-platform objectives. This individual will be responsible for the developing and enhancing the overall NBA strategy, building out the next set of deliverables to drive the overall strategy, and owning certain management cadences for both the working team and senior leaders to ensure NBA is driving toward intended outcomes.
What will you do?
Partner with NBA SMT members and functional partners to develop the roadmap to deliver on our hyper personalization ambition
Structure complex topics into a clear and effective communication to inform leadership to make decisions and trade-offs, prioritizing efforts towards delivering highest value for RBC and clients
Ensure the NBA Transformational program stays on track by owning governance routines such as Transformation Board (senior Executive attendees), quarterly OKRs and Program Increment Planning.
Build strong relationships across the enterprise (e.g. within NBA, LOB’s, Digital, Borealis, Marketing, Risk, Operations, etc.) to bring together expertise required to advance strategies
Manage and develop high performing talent
What do you need to success?
Must Have:
Strong financial acumen and ability to interpret and analytical skillset to synthesize large sets of data in clear articulation of what matters most
Demonstrated strategic, innovative thinker who has high comfort with ambiguity and is proactive to determine next step in identifying opportunities and driving work forward
Demonstrated ability to grasp new concepts quickly with exceptional partnership, impact and influence across multiple cross-functional stakeholders
Excellent verbal and non-verbal communication skills, including advanced experience in creating clear actionable presentations for C-level executives and leaders
5-10+ years’ experience in strategy and consulting related areas
Nice to Have:
Passion for Data and AI
Experience in financial services, digital marketing, or large-scale client engagement programs
Experience with agile ways of working
MBA graduate
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Engineering - MFG, Manufacturing, Operational Delivery, Performance Management (PM), Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Quality Management, Team Management, Technical Sales
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-05-14
Application Deadline:
2026-05-28
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
💡 Quick Summary
Seeking a career-building opportunity? The Director, NBA Strategy position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.