Job Description
About the Role
We are seeking a strategic and results-driven Director of Customer Technology Operations to lead the technology infrastructure, platforms, and operational systems that power our customer experience ecosystem.
This executive role will oversee customer-facing technologies, drive digital transformation initiatives, optimise operational performance, and ensure scalable, secure, and high-performing systems that enhance customer engagement.
The ideal candidate combines strong technical leadership with operational excellence and a deep understanding of customer-centric platforms.
Key Responsibilities
Lead the strategy, implementation, and optimisation of customer technology platforms (CRM, contact centre systems, CX tools)
Oversee customer operations technology including automation, AI, analytics, and digital support platforms
Drive digital transformation initiatives to improve efficiency and customer satisfaction
Partner with Customer Experience, IT, Product, and Operations leadership
Ensure system scalability, performance, security, and compliance standards
Manage technology budgets, vendor relationships, and contract negotiations
Establish KPIs for operational performance, uptime, system adoption, and customer impact
Lead, mentor, and develop a high-performing technology operations team
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business, or related field (MBA preferred)
8–12+ years of experience in technology operations, customer platforms, or digital transformation
5+ years in senior leadership roles
Experience managing CRM systems (Salesforce, HubSpot, Dynamics), contact centre platforms, and CX tools
Strong knowledge of cloud infrastructure, data analytics, automation, and integration frameworks
Proven track record of leading large-scale transformation initiatives
Excellent stakeholder management and executive communication skills
Key Competencies
Strategic Technology Leadership
Customer Experience Systems Optimisation
Digital Transformation
Vendor & Budget Management
Operational Excellence
Data-Driven Decision Making
Job Type: Full-time
Pay: $210,000.00 per year
Benefits:
Health insurance
Life insurance
Travel reimbursement
Unlimited annual leave
Work Location: In person
We are seeking a strategic and results-driven Director of Customer Technology Operations to lead the technology infrastructure, platforms, and operational systems that power our customer experience ecosystem.
This executive role will oversee customer-facing technologies, drive digital transformation initiatives, optimise operational performance, and ensure scalable, secure, and high-performing systems that enhance customer engagement.
The ideal candidate combines strong technical leadership with operational excellence and a deep understanding of customer-centric platforms.
Key Responsibilities
Lead the strategy, implementation, and optimisation of customer technology platforms (CRM, contact centre systems, CX tools)
Oversee customer operations technology including automation, AI, analytics, and digital support platforms
Drive digital transformation initiatives to improve efficiency and customer satisfaction
Partner with Customer Experience, IT, Product, and Operations leadership
Ensure system scalability, performance, security, and compliance standards
Manage technology budgets, vendor relationships, and contract negotiations
Establish KPIs for operational performance, uptime, system adoption, and customer impact
Lead, mentor, and develop a high-performing technology operations team
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business, or related field (MBA preferred)
8–12+ years of experience in technology operations, customer platforms, or digital transformation
5+ years in senior leadership roles
Experience managing CRM systems (Salesforce, HubSpot, Dynamics), contact centre platforms, and CX tools
Strong knowledge of cloud infrastructure, data analytics, automation, and integration frameworks
Proven track record of leading large-scale transformation initiatives
Excellent stakeholder management and executive communication skills
Key Competencies
Strategic Technology Leadership
Customer Experience Systems Optimisation
Digital Transformation
Vendor & Budget Management
Operational Excellence
Data-Driven Decision Making
Job Type: Full-time
Pay: $210,000.00 per year
Benefits:
Health insurance
Life insurance
Travel reimbursement
Unlimited annual leave
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Director of Customer Technology Operations position is now open for candidates interested in the Customer Care sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
