Job Description
Salary: $125,000.00/Yr
Other Forms of Compensation:
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
Director of Global Workplace Experience is responsible for the creation and implementation of global strategies around all Conference and Building Processes relating to Hospitality and Workplace Experience that support the company culture, foster collaboration, and enhance employee well-being. Ability to identify operational glitches, areas for improvement and innovation and develop SOP’s to ensure the experience is consistent across all locations.
Data reporting, trend reports, and recommended innovations are a few reports that a Director of Global Workplace Experience will be presenting during quarterly business reviews.
RESPONSIBLITIES:
Develop and implement a consistent and comprehensive workplace strategy while considering the nuances of each location due to physical, environmental, and cultural differences
Partner with Omnicom Real Estate and other business units to provide data and trends for planning innovative workspace environments
Work closely to understand the day-to-day operations of all spaces including facilities management, space planning, hospitality, and office services to streamline best practices
Drive initiatives to enhance workplace experience, employee engagement, and satisfaction through innovative design, amenities, and programs by partnering with Omnicom ERGs and Agency leadership to understand their needs
Collaborate with cross-functional teams to integrate technology solutions and processes to enhance workplace efficiency and productivity
Effectively communicate workplace strategies and initiatives to global stakeholders, fostering a culture of collaboration and alignment
Implement health and safety protocols and work with location stakeholders to ensure compliance with local regulations and best practices across all office locations
Identify and implement sustainable workplace practices and promote environmental stewardship across all office locations
Responsible for specialty projects as requested by Head of Operations.
Implementing and adhering the Food Service approval process and policies.
Develop new training and SOPs for new internal processes to streamline standards, partnering with Omnicom Real Estate to develop an online database of trainings on OneLearning
Developing and maintaining an excellent rapport with clients via email, in person, or virtual calls, instilling confidence that their needs are being handled in an expert, timely, professional manner.
Conducting virtual meetings in a friendly, professional manner, taking notes with accuracy, and appropriately handling or referring questions and requests
Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
Troubleshooting a wide variety of requests and situations, both for guests and for members of the Firm.
Gaining an understanding of the Omnicom culture, key areas of activity and creating “transparency” by serving as an extension of the Firm.
Creating & updating Quick Reference Guides as needed.
Long Description
Nuvolo (Space Management System)
Make recommendations for future system upgrades and partner with Service/Now, and Nuvolo to implement upgrades and drive further development.
Quality Assurance – may perform testing and validation
Pull, scrub and analyze variety of reports to understand utilization
EMS (Workplace Reservations System)
KEY COMPETENCIES:
Experience with EMS booking reservations & services, utilizing conflict resolution and understanding of availability logistics, amenities, and services
Excellent organizational skills, with the ability to work under pressure, prioritize tasks and juggle many tasks simultaneously.
Analytical approach to resolve conflicts and develop processes.
A good understanding of spatial relationships in the context of an office environment and creating a seamless flow for employees and visitors.
Creativity, with an open mind to see things from a different angle, suggest alternative solutions, etc.
Excellent communication skills, combined with strong “listening” skills.
Familiarity with conference center property management/reservation systems.
Strong computer skills and knowledge of office technology/equipment.
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, ****** orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1446425
Flik Hospitality Group
HILARIA KWAKUMEY
[[req_classification]]
Other Forms of Compensation:
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
Director of Global Workplace Experience is responsible for the creation and implementation of global strategies around all Conference and Building Processes relating to Hospitality and Workplace Experience that support the company culture, foster collaboration, and enhance employee well-being. Ability to identify operational glitches, areas for improvement and innovation and develop SOP’s to ensure the experience is consistent across all locations.
Data reporting, trend reports, and recommended innovations are a few reports that a Director of Global Workplace Experience will be presenting during quarterly business reviews.
RESPONSIBLITIES:
Develop and implement a consistent and comprehensive workplace strategy while considering the nuances of each location due to physical, environmental, and cultural differences
Partner with Omnicom Real Estate and other business units to provide data and trends for planning innovative workspace environments
Work closely to understand the day-to-day operations of all spaces including facilities management, space planning, hospitality, and office services to streamline best practices
Drive initiatives to enhance workplace experience, employee engagement, and satisfaction through innovative design, amenities, and programs by partnering with Omnicom ERGs and Agency leadership to understand their needs
Collaborate with cross-functional teams to integrate technology solutions and processes to enhance workplace efficiency and productivity
Effectively communicate workplace strategies and initiatives to global stakeholders, fostering a culture of collaboration and alignment
Implement health and safety protocols and work with location stakeholders to ensure compliance with local regulations and best practices across all office locations
Identify and implement sustainable workplace practices and promote environmental stewardship across all office locations
Responsible for specialty projects as requested by Head of Operations.
Implementing and adhering the Food Service approval process and policies.
Develop new training and SOPs for new internal processes to streamline standards, partnering with Omnicom Real Estate to develop an online database of trainings on OneLearning
Developing and maintaining an excellent rapport with clients via email, in person, or virtual calls, instilling confidence that their needs are being handled in an expert, timely, professional manner.
Conducting virtual meetings in a friendly, professional manner, taking notes with accuracy, and appropriately handling or referring questions and requests
Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
Troubleshooting a wide variety of requests and situations, both for guests and for members of the Firm.
Gaining an understanding of the Omnicom culture, key areas of activity and creating “transparency” by serving as an extension of the Firm.
Creating & updating Quick Reference Guides as needed.
Long Description
Nuvolo (Space Management System)
Make recommendations for future system upgrades and partner with Service/Now, and Nuvolo to implement upgrades and drive further development.
Quality Assurance – may perform testing and validation
Pull, scrub and analyze variety of reports to understand utilization
EMS (Workplace Reservations System)
KEY COMPETENCIES:
Experience with EMS booking reservations & services, utilizing conflict resolution and understanding of availability logistics, amenities, and services
Excellent organizational skills, with the ability to work under pressure, prioritize tasks and juggle many tasks simultaneously.
Analytical approach to resolve conflicts and develop processes.
A good understanding of spatial relationships in the context of an office environment and creating a seamless flow for employees and visitors.
Creativity, with an open mind to see things from a different angle, suggest alternative solutions, etc.
Excellent communication skills, combined with strong “listening” skills.
Familiarity with conference center property management/reservation systems.
Strong computer skills and knowledge of office technology/equipment.
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, ****** orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1446425
Flik Hospitality Group
HILARIA KWAKUMEY
[[req_classification]]
💡 Quick Summary
Seeking a career-building opportunity? The DIRECTOR OF GLOBAL WORKPLACE EXPERIENCE position is now open for candidates interested in the Operations Executive Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
