Job Description
Reporting to the Chief Operating Officer, this position provides the highest level of support to the Chief Operating Officer and is a member of the Executive Team, the most senior level of staffing of the Society. Reporting to the Director of Health is an Associate Director and all Program Managers who operate services under the health portfolio through Lookout Society in the designated geographic region.
Key duties and responsibilities include initiating, developing, planning, design and delivery of Lookout’s health services to vulnerable adults. The Director ensures all guests receive the appropriate service; that the goals and philosophy of the Society and programs are met; maintain a minimal-barrier, open door service to adults who are disenfranchised from other services. This position leads complex, region-wide health operations, programs, and services, including harm reduction and abstinence-based housing and supports, licensed care, complex care, psychiatry, counseling, and specialized services that increase access to critical health interventions and improve social determinants of care. The Director is responsible for supervising the work of management personnel and contracted personnel as appropriate. The Director will monitor the finances, scope and quality of the programs to ensure they operate in accordance with approved criteria, maintain and report out on statistics and services, ensuring all regulations including health & safety are met. The Director will collaborate with the local community, service organizations, government officials, and professionals, while engaging with the public and other key stakeholders.
Qualification & Requirement
Education, Training and Experience
Completion of a university degree in health services or related field plus 5-7 years of recent related experience working in a non-profit environment including at least four (4) years’ experience in leading programs and overseeing personnel or an equivalent combination of education, training, and experience.
Must have current Basic First Aid Training Certificate;
Leadership education an asset; Must pass a ministry criminal records check; Must be bondable.
Must have a valid Class 5 driver's license.
Skills and Abilities
1. Demonstrated strong ability to work effectively with others in a supervisory position. Demonstrated excellent communication skills, both verbal and written. Demonstrated ability to manage large workload with multiple priorities. Demonstrated excellent planning and organizational skills. Demonstrated good judgment skills, tact and discretion.
2. Demonstrated knowledge/familiarity/experience with related resources such as mental health and addiction support organizations. Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment and maintain appropriate guest/worker boundaries.
3. Demonstrated research and analytic skills to investigate and resolve issues and recommend solutions. Demonstrated ability to work independently with minimal direction. Demonstrated ability to provide work direction. Job requires good physical and mental health. Proficient at working with computers and operation of equipment related to the job.
Job Duties
Planning / Development
1) Reviews, enforces and recommends changes to operating policy and procedures. Will administer personnel policies and procedures.
2) In conjunction with the COO, reviews and revises services, and develops programming; works co-operatively with such services, shares resources, arranges access to resources of other services.
3) Develops and maintains best practices in service delivery; fosters learning and sharing of knowledge.
4) Develops staffing plans and recommends staffing levels to accomplish objectives, including revisions to staffing levels as necessary as operational requirements change.
5) Facilitates regular team meetings and ensures strong departmental and regional communication.
6) Participates as a member of the executive and leadership teams by attending meetings and serving on committees as required.
7) Promotes education and advocacy; establishes and maintains contacts with community, stakeholders, government, donor and volunteer groups and other supporters.
Program Management
1) Oversees, controls, and evaluates services and programs. Ensures that Lookouts mandate and philosophy is met.
2) Coordinates the administration of the Health Programs, developing and supporting organizational systems to reflect the program roles. Develops necessary systems to maintain accurate records and communication between the programs and funders.
3) Liaises with community partners, stakeholders and government agencies to coordinate and support services and programs.
4) Maintains a current knowledge of and complies with all Lookout policies and procedures.
People and Culture Management
1) Works in tandem with the P & C team, including the interpretation and administration of provisions of the Collective Agreement; Works with the P & C team in investigating and resolving grievances regarding direct reports; attends and may participate in hearings and negotiations.
2) Directs and supervises the Associate Director and Program Managers.
Accountability / Deliverables
1) Keeps the COO informed and prepares a variety of reports.
2) Monitors expenditures and makes budget recommendations.
3) Ensures guests receive the pertinent service; that the goals of each program are met.
4) Ensures guest’s rights of privacy and confidentiality are maintained in accord with policy, and as required by law or contractual agreement, except in consultation with the COO. Ensures compliance with FIOPPA and PIPA.
5) Investigates complaints and accept suggestions concerning the operation of the programs and instigate appropriate action or refer recommended action to the Executive team.
6) Ensures that operations comply with all required regulations, legislation, and Contractual agreements, Health and Safety Standards and Regulations.
Key duties and responsibilities include initiating, developing, planning, design and delivery of Lookout’s health services to vulnerable adults. The Director ensures all guests receive the appropriate service; that the goals and philosophy of the Society and programs are met; maintain a minimal-barrier, open door service to adults who are disenfranchised from other services. This position leads complex, region-wide health operations, programs, and services, including harm reduction and abstinence-based housing and supports, licensed care, complex care, psychiatry, counseling, and specialized services that increase access to critical health interventions and improve social determinants of care. The Director is responsible for supervising the work of management personnel and contracted personnel as appropriate. The Director will monitor the finances, scope and quality of the programs to ensure they operate in accordance with approved criteria, maintain and report out on statistics and services, ensuring all regulations including health & safety are met. The Director will collaborate with the local community, service organizations, government officials, and professionals, while engaging with the public and other key stakeholders.
Qualification & Requirement
Education, Training and Experience
Completion of a university degree in health services or related field plus 5-7 years of recent related experience working in a non-profit environment including at least four (4) years’ experience in leading programs and overseeing personnel or an equivalent combination of education, training, and experience.
Must have current Basic First Aid Training Certificate;
Leadership education an asset; Must pass a ministry criminal records check; Must be bondable.
Must have a valid Class 5 driver's license.
Skills and Abilities
1. Demonstrated strong ability to work effectively with others in a supervisory position. Demonstrated excellent communication skills, both verbal and written. Demonstrated ability to manage large workload with multiple priorities. Demonstrated excellent planning and organizational skills. Demonstrated good judgment skills, tact and discretion.
2. Demonstrated knowledge/familiarity/experience with related resources such as mental health and addiction support organizations. Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment and maintain appropriate guest/worker boundaries.
3. Demonstrated research and analytic skills to investigate and resolve issues and recommend solutions. Demonstrated ability to work independently with minimal direction. Demonstrated ability to provide work direction. Job requires good physical and mental health. Proficient at working with computers and operation of equipment related to the job.
Job Duties
Planning / Development
1) Reviews, enforces and recommends changes to operating policy and procedures. Will administer personnel policies and procedures.
2) In conjunction with the COO, reviews and revises services, and develops programming; works co-operatively with such services, shares resources, arranges access to resources of other services.
3) Develops and maintains best practices in service delivery; fosters learning and sharing of knowledge.
4) Develops staffing plans and recommends staffing levels to accomplish objectives, including revisions to staffing levels as necessary as operational requirements change.
5) Facilitates regular team meetings and ensures strong departmental and regional communication.
6) Participates as a member of the executive and leadership teams by attending meetings and serving on committees as required.
7) Promotes education and advocacy; establishes and maintains contacts with community, stakeholders, government, donor and volunteer groups and other supporters.
Program Management
1) Oversees, controls, and evaluates services and programs. Ensures that Lookouts mandate and philosophy is met.
2) Coordinates the administration of the Health Programs, developing and supporting organizational systems to reflect the program roles. Develops necessary systems to maintain accurate records and communication between the programs and funders.
3) Liaises with community partners, stakeholders and government agencies to coordinate and support services and programs.
4) Maintains a current knowledge of and complies with all Lookout policies and procedures.
People and Culture Management
1) Works in tandem with the P & C team, including the interpretation and administration of provisions of the Collective Agreement; Works with the P & C team in investigating and resolving grievances regarding direct reports; attends and may participate in hearings and negotiations.
2) Directs and supervises the Associate Director and Program Managers.
Accountability / Deliverables
1) Keeps the COO informed and prepares a variety of reports.
2) Monitors expenditures and makes budget recommendations.
3) Ensures guests receive the pertinent service; that the goals of each program are met.
4) Ensures guest’s rights of privacy and confidentiality are maintained in accord with policy, and as required by law or contractual agreement, except in consultation with the COO. Ensures compliance with FIOPPA and PIPA.
5) Investigates complaints and accept suggestions concerning the operation of the programs and instigate appropriate action or refer recommended action to the Executive team.
6) Ensures that operations comply with all required regulations, legislation, and Contractual agreements, Health and Safety Standards and Regulations.
💡 Quick Summary
Seeking a career-building opportunity? The Director of Health - Vancouver position is now open for candidates interested in the Operations Executive Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.