Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we’ll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot.
About Four Seasons:
We Are Powered by People
At the heart of our company is a collective drive to grow, challenge ourselves, and treat others with the same respect and care we seek in return. Across the globe, our team members create exceptional experiences for our guests and partners—rooted in a commitment to genuine, heartfelt luxury.
We believe that delivering outstanding guest experiences begins with providing a world-class employee experience. That means fostering a culture built on respect, connection, and shared purpose.
Whether you’re joining us as a colleague, staying as a guest, or partnering with us in any way, our guiding principle remains the same: treat everyone the way we wish to be treated. This simple but powerful belief shapes every interaction and inspires us to create moments that leave a lasting impression.
Our people are passionate about service and masters of their craft, dedicated to making meaningful connections and unforgettable memories. We live by the Golden Rule— “Do unto others as you would have them do unto you” —because we believe life is richer when we truly connect with the people and the world around us.
About the location:
Come meet us in Atlanta and discover what fun, Southern style really means. Our vibrant capital city is the cultural heartbeat of the American South, attracting world-class chefs, business leaders, and celebrities for both work and play. Stay at our Midtown Hotel, just steps away from the renowned High Museum of Art, the eclectic energy of Peachtree Street, and the beautiful green spaces of Piedmont Park. Indulge in French-inspired luxury at Brasserie Margot, where classic French flavors blend seamlessly with modern elegance, or unwind and rejuvenate at our serene spa. Experience the unique charm and lively spirit of Atlanta—your unforgettable Southern adventure awaits!
About the role:
Four Seasons Hotel Atlanta is currently seeking a Director of Rooms to lead our Rooms Division, overseeing a diverse team and ensuring excellence across all aspects of the guest experience. In this role, you’ll guide department leaders, elevate service standards, resolve challenges with care, and drive both operational and financial success. Rooted in our culture of kindness and respect, you’ll create an environment where employees feel supported and empowered to deliver the authentic, thoughtful service that defines Four Seasons.
What you will do:
Reporting to the General Manager, the DOR, directly supervises the Department Heads in several departments throughout the hotel. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives.
What you will bring:
Five to seven years of experience in luxury hotel/resort operations management positions with excellent knowledge of all aspects of Rooms Division Operations. Interviews and trains the staff. Conducts Performance Evaluations and the ability to discipline staff when needed.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service.
Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.
Review and monitor staff schedules in all Rooms Division departments, including SPA. Monitors their activities to ensure standards are met, staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division.
Maintains close relationships with retail tenants and concessions to meet revenue and expense targets. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction.
Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons’ Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.
Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation.
Excellent knowledge of all aspects of Rooms Division Operations.
Strong leadership and interpersonal skills.
Excellent guest service and problem-resolution skills.
Flexibility to meet the demands of a 24-hour operation.
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
Solid interpersonal and relationship-building skills to work with cross-functional teams.
Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
Excellent personal presentation and interpersonal skills.
Ability to multi-task in a high-volume and demanding environment.
What we offer:
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Café
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Be yourself and become a member of a work family that cares about you and invests in your development
Growth & Development opportunities
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we’ll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot.
About Four Seasons:
We Are Powered by People
At the heart of our company is a collective drive to grow, challenge ourselves, and treat others with the same respect and care we seek in return. Across the globe, our team members create exceptional experiences for our guests and partners—rooted in a commitment to genuine, heartfelt luxury.
We believe that delivering outstanding guest experiences begins with providing a world-class employee experience. That means fostering a culture built on respect, connection, and shared purpose.
Whether you’re joining us as a colleague, staying as a guest, or partnering with us in any way, our guiding principle remains the same: treat everyone the way we wish to be treated. This simple but powerful belief shapes every interaction and inspires us to create moments that leave a lasting impression.
Our people are passionate about service and masters of their craft, dedicated to making meaningful connections and unforgettable memories. We live by the Golden Rule— “Do unto others as you would have them do unto you” —because we believe life is richer when we truly connect with the people and the world around us.
About the location:
Come meet us in Atlanta and discover what fun, Southern style really means. Our vibrant capital city is the cultural heartbeat of the American South, attracting world-class chefs, business leaders, and celebrities for both work and play. Stay at our Midtown Hotel, just steps away from the renowned High Museum of Art, the eclectic energy of Peachtree Street, and the beautiful green spaces of Piedmont Park. Indulge in French-inspired luxury at Brasserie Margot, where classic French flavors blend seamlessly with modern elegance, or unwind and rejuvenate at our serene spa. Experience the unique charm and lively spirit of Atlanta—your unforgettable Southern adventure awaits!
About the role:
Four Seasons Hotel Atlanta is currently seeking a Director of Rooms to lead our Rooms Division, overseeing a diverse team and ensuring excellence across all aspects of the guest experience. In this role, you’ll guide department leaders, elevate service standards, resolve challenges with care, and drive both operational and financial success. Rooted in our culture of kindness and respect, you’ll create an environment where employees feel supported and empowered to deliver the authentic, thoughtful service that defines Four Seasons.
What you will do:
Reporting to the General Manager, the DOR, directly supervises the Department Heads in several departments throughout the hotel. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives.
What you will bring:
Five to seven years of experience in luxury hotel/resort operations management positions with excellent knowledge of all aspects of Rooms Division Operations. Interviews and trains the staff. Conducts Performance Evaluations and the ability to discipline staff when needed.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service.
Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.
Review and monitor staff schedules in all Rooms Division departments, including SPA. Monitors their activities to ensure standards are met, staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division.
Maintains close relationships with retail tenants and concessions to meet revenue and expense targets. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction.
Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons’ Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.
Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation.
Excellent knowledge of all aspects of Rooms Division Operations.
Strong leadership and interpersonal skills.
Excellent guest service and problem-resolution skills.
Flexibility to meet the demands of a 24-hour operation.
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
Solid interpersonal and relationship-building skills to work with cross-functional teams.
Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
Excellent personal presentation and interpersonal skills.
Ability to multi-task in a high-volume and demanding environment.
What we offer:
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Café
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Be yourself and become a member of a work family that cares about you and invests in your development
Growth & Development opportunities
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
💡 Quick Summary
Seeking a career-building opportunity? The Director of Rooms- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
