Job Description
About Five-Star AudioVisual
Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests.
For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.
Why Join the Five-Star Team?
At Five-Star, our success is built on long-term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry;valuing every team member as an essential part of delivering extraordinary experiences.
Our team members embody the Five-Star Way®;passion, knowledge, integrity, and drive-to consistently deliver the Absolute Opposite of Ordinary® in performance, values, and service.
Work Environment
This is an on-site position within a luxury hotel or resort property, where Five-Star AudioVisual operates as an embedded partner. Our close collaboration with hotel and event teams ensures a seamless experience for guests and clients. Team members represent both Five-Star AudioVisual and our hospitality partners with professionalism, expertise, and care.
Reports to: Director, AudioVisual
Position Summary
The Director of Sales leads Five-Star AudioVisual’s sales efforts at an assigned property, serving as a strategic partner to clients and hotel teams. This role is responsible for driving revenue growth, cultivating strong relationships, and ensuring client satisfaction through expert planning and execution.
The Director of Sales will:
• Develop and execute strategies to achieve sales and profitability goals
• Build and maintain trusted partnerships with hotel and client stakeholders
• Oversee event sales and production processes to ensure flawless execution
• Lead, mentor, and support property-level sales and production teams
• Represent Five-Star’s standards of service excellence and hospitality
This is an exciting opportunity for a motivated sales professional with a passion for hospitality, technology, and creating extraordinary experiences.
Qualifications
Qualifications
• Proven experience in customer service and relationship management, with a focus on driving client satisfaction and loyalty.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple projects in a fast-paced environment.
• Demonstrated success in identifying and pursuing new business opportunities through proactive research and client engagement.
• Skilled in active listening and understanding client needs, consistently following through to ensure satisfaction while achieving company goals.
• In-depth understanding of the local market, with the ability to handle objections and differentiate Five-Star’s value from competitors.
• Consultative sales approach—able to align client needs with the right audiovisual solutions and act as a trusted advisor.
• Committed to professional growth and supporting the ongoing development of team members.
• Excellent verbal and written communication skills: clear, professional, and persuasive.
• Exhibits strong leadership qualities, providing guidance, feedback, and coaching to others.
• Self-motivated and goal-oriented, consistently pursuing results beyond expectations.
Experience & Education
• Bachelor’s degree preferred.
• Minimum 4 years of sales experience, ideally within the audiovisual, technology, or hospitality industries.
• Proven track record of delivering exceptional customer service and building lasting client relationships.
• Excellent communication, presentation, and relationship management skills.
Technical Knowledge
• Audio: Microphones, speakers, sound systems, channel mixers, and related components.
• Video: LCD, LED, projectors, screens, and monitors.
• Lighting: Décor and stage lighting, traditional and intelligent fixtures, and basic lighting kits.
• Computers: Proficient in both PC and Mac environments with advanced software knowledge.
Full-Time Benefits
• 401(k) with company match
• Roth 401(k) with company match
• Medical, dental, and vision insurance
• Health savings account (HSA)
• Life insurance
• Paid sick time and vacation time
• Company-paid holidays
Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests.
For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.
Why Join the Five-Star Team?
At Five-Star, our success is built on long-term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry;valuing every team member as an essential part of delivering extraordinary experiences.
Our team members embody the Five-Star Way®;passion, knowledge, integrity, and drive-to consistently deliver the Absolute Opposite of Ordinary® in performance, values, and service.
Work Environment
This is an on-site position within a luxury hotel or resort property, where Five-Star AudioVisual operates as an embedded partner. Our close collaboration with hotel and event teams ensures a seamless experience for guests and clients. Team members represent both Five-Star AudioVisual and our hospitality partners with professionalism, expertise, and care.
Reports to: Director, AudioVisual
Position Summary
The Director of Sales leads Five-Star AudioVisual’s sales efforts at an assigned property, serving as a strategic partner to clients and hotel teams. This role is responsible for driving revenue growth, cultivating strong relationships, and ensuring client satisfaction through expert planning and execution.
The Director of Sales will:
• Develop and execute strategies to achieve sales and profitability goals
• Build and maintain trusted partnerships with hotel and client stakeholders
• Oversee event sales and production processes to ensure flawless execution
• Lead, mentor, and support property-level sales and production teams
• Represent Five-Star’s standards of service excellence and hospitality
This is an exciting opportunity for a motivated sales professional with a passion for hospitality, technology, and creating extraordinary experiences.
Qualifications
Qualifications
• Proven experience in customer service and relationship management, with a focus on driving client satisfaction and loyalty.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple projects in a fast-paced environment.
• Demonstrated success in identifying and pursuing new business opportunities through proactive research and client engagement.
• Skilled in active listening and understanding client needs, consistently following through to ensure satisfaction while achieving company goals.
• In-depth understanding of the local market, with the ability to handle objections and differentiate Five-Star’s value from competitors.
• Consultative sales approach—able to align client needs with the right audiovisual solutions and act as a trusted advisor.
• Committed to professional growth and supporting the ongoing development of team members.
• Excellent verbal and written communication skills: clear, professional, and persuasive.
• Exhibits strong leadership qualities, providing guidance, feedback, and coaching to others.
• Self-motivated and goal-oriented, consistently pursuing results beyond expectations.
Experience & Education
• Bachelor’s degree preferred.
• Minimum 4 years of sales experience, ideally within the audiovisual, technology, or hospitality industries.
• Proven track record of delivering exceptional customer service and building lasting client relationships.
• Excellent communication, presentation, and relationship management skills.
Technical Knowledge
• Audio: Microphones, speakers, sound systems, channel mixers, and related components.
• Video: LCD, LED, projectors, screens, and monitors.
• Lighting: Décor and stage lighting, traditional and intelligent fixtures, and basic lighting kits.
• Computers: Proficient in both PC and Mac environments with advanced software knowledge.
Full-Time Benefits
• 401(k) with company match
• Roth 401(k) with company match
• Medical, dental, and vision insurance
• Health savings account (HSA)
• Life insurance
• Paid sick time and vacation time
• Company-paid holidays
💡 Quick Summary
Seeking a career-building opportunity? The Director of Sales, AudioVisual, Key Biscayne, Miami, FL (*6) position is now open for candidates interested in the Remote Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
