Job Description
Full job description
Job No: USU4825
Location: Camperdown, Sydney, NSW
Permanent | Full-Time | Camperdown Campus | 1 day wfh
Lead a passionate team who truly care about improving student and member experiences.
Prestigious and convenient working location on the University of Sydney main campus.
Enjoy generous perks and benefits.
WHY YOU'LL LOVE THIS ROLE
The Director of Student Experience is a key member of our Senior Leadership Team, driving a vibrant, inclusive, and student-centred culture at the University of Sydney Union (USU). This pivotal role oversees membership growth, student leadership, communities, and events, shaping the way students engage with campus life.
Reporting directly to the CEO, you will design and deliver innovative programs, signature events, and membership initiatives that inspire belonging and enrich the student journey. You will lead with vision and integrity, creating an environment where students thrive and where your team is motivated to deliver excellence every day.
WHO WE ARE
The USU is Australia’s largest independent, student-led organisation. We create a place for every student through diverse experiences — from clubs and societies, leadership programs, and volunteering to festivals, debates, food outlets, and iconic campus venues. Everything we do is about connection, inclusion, and community. Our income is reinvested directly into programs, services, and events that make student life extraordinary.
WHAT YOU'LL BE DOING
As the Director of Student Experience, you will:
Lead the development and delivery of strategic engagement plans, programs, and major events that build student community and culture.
Oversee USU’s membership strategy, enhancing value and growing participation across free and rewards programs.
Build and maintain strong partnerships with the University, student leaders, and key stakeholders.
Provide inspirational leadership to a talented team, fostering a culture of collaboration, accountability, and innovation.
Ensure operational excellence across governance, compliance, and risk management.
Drive financial accountability, budget management, and funding proposals to support long-term growth
WHAT YOU BRING
Senior leadership experience (7+ years) managing cross-functional teams in membership-based organisations or programs.
Proven success in large-scale event and project management.
Relevant tertiary qualifications and/or equivalent professional experience.
Strong financial management and budget planning skills.
Demonstrated experience in compliance, governance, and risk management.
Transformational leadership style that builds high-performing teams and cultures.
Exceptional interpersonal, written, and verbal communication skills.
Passion for student and member experience, with a strong understanding of the university sector.
HOURS OF WORK
This is a Permanent full-time position, 35 hours per week.
BENEFITS
Meal card for food and beverage - $15 per day
17.5% annual leave loading
Complimentary USU Rewards membership (discounts on and off campus)
Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year
APPLICATIONS CLOSE
Friday 3 October 2026, 11:00pm
HOW TO APPLY
You must have the right to live and work in Australia to apply for this job.
Review a copy of the position description.
Please scroll down and complete our online application form below.
Attach a Cover Letter (MS Word or PDF format only) addressing the selection criteria, detailing why you wish to apply for this position.
Attach your resume (MS Word or PDF format only).
PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage.
ABOUT THE USU
Founded in 1874, the USU (University of Sydney Union) is proudly Australia’s oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.
Led by a student board elected by our members, the USU provides fun things on campus, such as festivals, events and parties. We also run an amazing array of programs, including an active volunteering program and a Language Exchange Program, to name a few. In addition, we support over 200 Clubs and Societies as well as operate bars, food and retail outlets across campus, providing great coffee, fresh affordable food, graduation gown hire and official USYD merchandise.
We are committed to promoting a workplace of equal opportunities. We promote healthy living and aims to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.
Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the role’s closing date (or 4 weeks from the date of application if there is no specified closing date).
Apply Now
Apply with
Allows you to pre-fill the application using your SEEK profile information and resumé
Job No: USU4825
Location: Camperdown, Sydney, NSW
Permanent | Full-Time | Camperdown Campus | 1 day wfh
Lead a passionate team who truly care about improving student and member experiences.
Prestigious and convenient working location on the University of Sydney main campus.
Enjoy generous perks and benefits.
WHY YOU'LL LOVE THIS ROLE
The Director of Student Experience is a key member of our Senior Leadership Team, driving a vibrant, inclusive, and student-centred culture at the University of Sydney Union (USU). This pivotal role oversees membership growth, student leadership, communities, and events, shaping the way students engage with campus life.
Reporting directly to the CEO, you will design and deliver innovative programs, signature events, and membership initiatives that inspire belonging and enrich the student journey. You will lead with vision and integrity, creating an environment where students thrive and where your team is motivated to deliver excellence every day.
WHO WE ARE
The USU is Australia’s largest independent, student-led organisation. We create a place for every student through diverse experiences — from clubs and societies, leadership programs, and volunteering to festivals, debates, food outlets, and iconic campus venues. Everything we do is about connection, inclusion, and community. Our income is reinvested directly into programs, services, and events that make student life extraordinary.
WHAT YOU'LL BE DOING
As the Director of Student Experience, you will:
Lead the development and delivery of strategic engagement plans, programs, and major events that build student community and culture.
Oversee USU’s membership strategy, enhancing value and growing participation across free and rewards programs.
Build and maintain strong partnerships with the University, student leaders, and key stakeholders.
Provide inspirational leadership to a talented team, fostering a culture of collaboration, accountability, and innovation.
Ensure operational excellence across governance, compliance, and risk management.
Drive financial accountability, budget management, and funding proposals to support long-term growth
WHAT YOU BRING
Senior leadership experience (7+ years) managing cross-functional teams in membership-based organisations or programs.
Proven success in large-scale event and project management.
Relevant tertiary qualifications and/or equivalent professional experience.
Strong financial management and budget planning skills.
Demonstrated experience in compliance, governance, and risk management.
Transformational leadership style that builds high-performing teams and cultures.
Exceptional interpersonal, written, and verbal communication skills.
Passion for student and member experience, with a strong understanding of the university sector.
HOURS OF WORK
This is a Permanent full-time position, 35 hours per week.
BENEFITS
Meal card for food and beverage - $15 per day
17.5% annual leave loading
Complimentary USU Rewards membership (discounts on and off campus)
Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year
APPLICATIONS CLOSE
Friday 3 October 2026, 11:00pm
HOW TO APPLY
You must have the right to live and work in Australia to apply for this job.
Review a copy of the position description.
Please scroll down and complete our online application form below.
Attach a Cover Letter (MS Word or PDF format only) addressing the selection criteria, detailing why you wish to apply for this position.
Attach your resume (MS Word or PDF format only).
PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage.
ABOUT THE USU
Founded in 1874, the USU (University of Sydney Union) is proudly Australia’s oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.
Led by a student board elected by our members, the USU provides fun things on campus, such as festivals, events and parties. We also run an amazing array of programs, including an active volunteering program and a Language Exchange Program, to name a few. In addition, we support over 200 Clubs and Societies as well as operate bars, food and retail outlets across campus, providing great coffee, fresh affordable food, graduation gown hire and official USYD merchandise.
We are committed to promoting a workplace of equal opportunities. We promote healthy living and aims to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.
Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the role’s closing date (or 4 weeks from the date of application if there is no specified closing date).
Apply Now
Apply with
Allows you to pre-fill the application using your SEEK profile information and resumé
💡 Quick Summary
Seeking a career-building opportunity? The Director of Student Experience position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
