Job Description
Permanent, full-time opportunity
High-level customer experience
Rotating 10 hour shifts, 4 days work and 3 days off
He angitūtanga: The opportunity
Auckland Council’s Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce. In this pivotal role, you will serve as the primary point of contact for managing customer service requests, complaints and regulatory compliance enquiries.
Your responsibilities will include managing service requests through our dedicated job dispatch software, ensuring efficient allocation to field staff, and maintaining high levels of customer satisfaction through proactive follow-up. You'll play a crucial role in prioritising tasks across the region, collaborating closely with council departments, agencies, and communities.
Day-to-day you could expect to work on:
Manage customer requests regarding building issues, bylaws, noise and animal complaints, and resource management
Monitoring and managing the progress of jobs from initiation to completion
Prioritising tasks based on risk assessment and escalating stalled jobs as necessary
Ensuring compliance with local government regulations and safety protocols for field staff
Contributing to business improvement initiatives and enhancing service delivery
It is important to note that this is a permanent, full-time position, for 40 hours per week as part of Dispatch operations, which operates 14 hours a day, 7 days a week, with a rotating shift pattern including weekends and public holidays. The team operates Monday to Sunday from 5:30 am to 7:30 pm (Morning shifts start at 5:30 am and Afternoon shifts start at 9:00 am).
High-level customer experience
Rotating 10 hour shifts, 4 days work and 3 days off
He angitūtanga: The opportunity
Auckland Council’s Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce. In this pivotal role, you will serve as the primary point of contact for managing customer service requests, complaints and regulatory compliance enquiries.
Your responsibilities will include managing service requests through our dedicated job dispatch software, ensuring efficient allocation to field staff, and maintaining high levels of customer satisfaction through proactive follow-up. You'll play a crucial role in prioritising tasks across the region, collaborating closely with council departments, agencies, and communities.
Day-to-day you could expect to work on:
Manage customer requests regarding building issues, bylaws, noise and animal complaints, and resource management
Monitoring and managing the progress of jobs from initiation to completion
Prioritising tasks based on risk assessment and escalating stalled jobs as necessary
Ensuring compliance with local government regulations and safety protocols for field staff
Contributing to business improvement initiatives and enhancing service delivery
It is important to note that this is a permanent, full-time position, for 40 hours per week as part of Dispatch operations, which operates 14 hours a day, 7 days a week, with a rotating shift pattern including weekends and public holidays. The team operates Monday to Sunday from 5:30 am to 7:30 pm (Morning shifts start at 5:30 am and Afternoon shifts start at 9:00 am).
💡 Quick Summary
Seeking a career-building opportunity? The Dispatcher position is now open for candidates interested in the Remote Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.