Job Description
Full job description
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers.
As a Support Engineer, you will develop and support new templates, as well as maintain existing document templates. You will have the opportunity to write production ready code or utilize scripts with the guidance of our Software Engineers to simplify or improve writing templates. In addition to day‑to‑day impact, this role provides a flexible growth pathway toward software engineering or project management: deepen your technical skills while developing project leadership and pursue the track you prefer.
Responsibilities
Own the end‑to‑end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance.
Translate insurance product requirements into schema‑driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent.
Develop, debug, and optimize document templates, including diagnosing data‑mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team.
Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve.
Triage, prioritize, and resolve document‑related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders.
Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer.
Act as a subject‑matter expert on document behavior and configuration, providing guidance to cross‑functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design.
Skills and Qualifications
Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact.
Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code.
Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work hands‑on in production document templates.
Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration.
Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders.
Strong collaboration skills with cross‑functional teams (Engineering, Product, Underwriting, Operations, and others) in a fast‑paced environment.
High attention to detail and quality, especially in customer‑facing documents where accuracy, consistency, and compliance are critical.
Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements.
Bonus Points
Experience with documents, templating and document management
Experience with Project management
Compensation
As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets.
In Alberta, British Columbia & Ontario the base salary for this position ranges from $64,000/year up to $80,000/year.
For all other locations, the base salary for this position ranges from $57,600/year up to $72,000/year.
Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Vacancy Status: This posting is for an existing vacancy.
Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.
Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.
Perks
100% medical, dental, and vision coverage
Flexible PTO
Annual home office stipend and WeWork access
Mental & physical health wellness programs like Headspace, Lumino, and more!
Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition's exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We're always looking for collaborative, inquisitive individuals to join #OurCoalition.
Visit our Newsroom >
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Our Privacy Policy >
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you've been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers.
As a Support Engineer, you will develop and support new templates, as well as maintain existing document templates. You will have the opportunity to write production ready code or utilize scripts with the guidance of our Software Engineers to simplify or improve writing templates. In addition to day‑to‑day impact, this role provides a flexible growth pathway toward software engineering or project management: deepen your technical skills while developing project leadership and pursue the track you prefer.
Responsibilities
Own the end‑to‑end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance.
Translate insurance product requirements into schema‑driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent.
Develop, debug, and optimize document templates, including diagnosing data‑mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team.
Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve.
Triage, prioritize, and resolve document‑related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders.
Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer.
Act as a subject‑matter expert on document behavior and configuration, providing guidance to cross‑functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design.
Skills and Qualifications
Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact.
Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code.
Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work hands‑on in production document templates.
Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration.
Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders.
Strong collaboration skills with cross‑functional teams (Engineering, Product, Underwriting, Operations, and others) in a fast‑paced environment.
High attention to detail and quality, especially in customer‑facing documents where accuracy, consistency, and compliance are critical.
Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements.
Bonus Points
Experience with documents, templating and document management
Experience with Project management
Compensation
As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets.
In Alberta, British Columbia & Ontario the base salary for this position ranges from $64,000/year up to $80,000/year.
For all other locations, the base salary for this position ranges from $57,600/year up to $72,000/year.
Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Vacancy Status: This posting is for an existing vacancy.
Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.
Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.
Perks
100% medical, dental, and vision coverage
Flexible PTO
Annual home office stipend and WeWork access
Mental & physical health wellness programs like Headspace, Lumino, and more!
Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition's exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We're always looking for collaborative, inquisitive individuals to join #OurCoalition.
Visit our Newsroom >
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Our Privacy Policy >
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you've been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The Document Support Engineer position is now open for candidates interested in the Work from home Jobs sector. This role in Aetna offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
