Job Description
About this opportunity
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
We believe in trust – we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible!
We believe in creativity – trying new things and learning from our mistakes. and We believe in sharing our insights and helping one another to build an even better user plane.
We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
What you will do
Will act as single point of contact for customer technical queries.
Should be able to provide workable solution to minimize the impact during major / critical network events.
Track product related issue and bring support to close solution for customers outstanding issue.
Provide 2nd Level support for the Packet Core Operations Data Network and serve as the Operations Subject Matter Expert in Packet Core that includes GSM, GPRS, WCDMA, LTE technologies. Nodes include vEPC (Evolved Packet Core) i. e. MME/EPG on Virtual Platform.
Multi-Vendor Platform i.e. Cisco/Huawei/Ericsson/Nokia/ZTE not mandatory but preferred.
Provide input and suggestions to improving all operational aspects, related to the Packet Core Services and Network infrastructure which could contribute into increasing the quality of the Packet Core Services - end to end.
Assess need for any system reconfigurations (minor or significant), make recommendations, and implement them as required.
Work with the Cross Domain team to ensure the integration of the Packet Core Technologies within the Operations processes.
Provides input to and is a primary contributor to post mortem activities (RCA) related to network outages. Interact with the other Service areas (IP and Backbone) for continuous maintenance and monitoring of the Packet Core Infrastructure as necessary.
You will bring
Knowledge of Telecom Operations Practice
Applying Product Line Expertise : Ericsson/Juniper/IPWorks, Assisting in correcting capacity and performance related issues for all Packet Core Traffic
Key Qualification:
Education: B.E / B-Tech (E&C)
Experience: 5+years
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
We believe in trust – we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible!
We believe in creativity – trying new things and learning from our mistakes. and We believe in sharing our insights and helping one another to build an even better user plane.
We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
What you will do
Will act as single point of contact for customer technical queries.
Should be able to provide workable solution to minimize the impact during major / critical network events.
Track product related issue and bring support to close solution for customers outstanding issue.
Provide 2nd Level support for the Packet Core Operations Data Network and serve as the Operations Subject Matter Expert in Packet Core that includes GSM, GPRS, WCDMA, LTE technologies. Nodes include vEPC (Evolved Packet Core) i. e. MME/EPG on Virtual Platform.
Multi-Vendor Platform i.e. Cisco/Huawei/Ericsson/Nokia/ZTE not mandatory but preferred.
Provide input and suggestions to improving all operational aspects, related to the Packet Core Services and Network infrastructure which could contribute into increasing the quality of the Packet Core Services - end to end.
Assess need for any system reconfigurations (minor or significant), make recommendations, and implement them as required.
Work with the Cross Domain team to ensure the integration of the Packet Core Technologies within the Operations processes.
Provides input to and is a primary contributor to post mortem activities (RCA) related to network outages. Interact with the other Service areas (IP and Backbone) for continuous maintenance and monitoring of the Packet Core Infrastructure as necessary.
You will bring
Knowledge of Telecom Operations Practice
Applying Product Line Expertise : Ericsson/Juniper/IPWorks, Assisting in correcting capacity and performance related issues for all Packet Core Traffic
Key Qualification:
Education: B.E / B-Tech (E&C)
Experience: 5+years
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
💡 Quick Summary
Seeking a career-building opportunity? The Domain Support Specialist position is now open for candidates interested in the Operations Executive Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
