DWP Commercial Systems Support Manager

Full job description
Details
Reference number
406485
Salary
£42,614 - £45,081
A Civil Service Pension with an employer contribution of 28.+7%
GBP
Job grade
Senior Executive Officer
Contract type
Permanent
Business area
DWP - Finance Group
Type of role
Commercial
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield
About the job
Job summary
What you can expect

If you like a challenge, you’ll feel at home with us at the Department for Work and Pensions (DWP). We’re a big organisation, with big challenges, big opportunities and we’re building a reputation for pushing the governments agenda to get people back to work. If you are passionate, proactive, and can take ownership, and share our commitment to inclusion and innovation, we want to hear from you.

Making the Difference

The DWP is one of the UK's biggest government departments, building services that make a real difference to the lives of 20 million people. Commercial Directorate (CD) is one of the leading government procurement functions, is commercially unique and presents an attractive challenge for anyone wanting to advance their procurement career.

Our Inclusive Culture

We continue to grow our inclusive, diverse culture and focus on making CD a fabulous place to work. A culture where all our people feel themselves, feel valued, empowered, and have a voice that’s heard. We do this well and as a result have a culture where innovation is driven at all levels and by everyone!

Job description
The Systems role is a pivotal role within our team structure and will deliver first line end-user system support for the Atamis eProcurement System, other commercial systems like the central digital platform.

The role will involve undertaking Training Needs Analysis, developing and delivering training, maintaining and improving system guidance.

The role will be instrumental in maintaining the current system, resolving system issues, administering Key Performance Indicators and engaging with Stakeholders to ensure data Quality.

Working with internal and external stakeholders, such as systems providers, Cabinet Office and Other Government Departments, to identify short term system improvements and emerging requirements and reporting.

The post holder will report to the Commercial Operations and Strategy Systems manager and will be supported by a small team of commercial system subject matter experts.

Person specification
The roles and responsibilities for this position include, but are not restricted to:

Capability

To quickly understand the Systems landscape and become upskilled in the Systems administration role and each of the systems capability.
Provide system advice, best practice and support to end users via internal helpdesk facility.
Devise and lead system training sessions.
Working with system stakeholders at all levels providing regular system communications and awareness events, promoting best practice and data quality.
Undertake Training Needs Analysis and review and improve system guidance.
Leadership

Play an active part in supporting Commercial Directorate values and culture.
Play and active role in internal team meetings and continuous improvement i.e. system and offline reporting capability.
Play a key role in the Governance and sourcing options analysis for any new eProcurement functionality.
Participate in sourcing activity for any new eProcurement functionality.
Lead the implementation, configuration and embedding any new eProcurement functionality.
Actively promotes system compliance, thereby driving improvements to data quality.
Systems Operational Management

Operational management of Commercial systems suppliers including analysis of contract performance information, issue resolution and close engagement with the systems Contract Managers/owners.
Create positive supplier relationships, encouraging innovation, creation of “value add” solutions, and a strong customer service ethic.
User Management

Reviewing and manage relevant eProcurement systems users and licences to optimise use to ensure value for money.
Explore barriers to adoption and work with internal and external stakeholders to improve system usage.
Stakeholder engagement

Project manage necessary work streams such as system enhancements, new systems roll-outs and embedding to ensure timely delivery of objectives, ensuring all necessary process, including formal stakeholder engagement and approval are completed.
Work with internal and external stakeholders to identify best practice, options and impact analysis for potential new solutions and emerging mandatory system requirements.
Represent DWP at Systems working groups.
Build relationships with Cabinet Office stakeholders re future systems road maps, best practice use.
Close engagement with Supplier Relationship Management team and Systems Contract Management to ensure a positive, collaborative, holistic Systems supplier management approach.
Behaviours
We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Benefits
Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:

Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus + days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
As part of the application process you will be asked to complete a CV and personal statement.

Further details around what this will entail are listed on the application form.

To be successful, you must demonstrate your experience matching ALL of the Essential Skills listed below.

System Administration

Demonstrate experience of using e-procurement systems and ensuring best practice is embedded into an organisation. Examples maybe but not limited to Jaggaer, Atamis, SAPAriba, Proactis, or AWARD.
Managing a service desk – experience of managing a service desk within a busy environment.
Capability and guidance

Provide evidence to demonstrate experience of training large numbers of end users including techniques used to ensure training is understood.
Stakeholder management / engagement / communication

Demonstrate previous experience of working collaboratively across a range of stakeholders to enhance a System/tools functionality to meet business requirements.
Business Acumen

Demonstrate how you have analysed and understood key management information and performance data to inform decision making to bring about improvements.
Leadership

Demonstrate how you have previously taken ownership to drive an issue forward within your team, including providing options, recommendations, giving direction and feedback to colleagues that has produced positive results
Stage 1 Assessment - Sift

At sift, we will assess your application by using your CV and personal statement only. To be successful, you must demonstrate your experience matching ALL of the Essential Skills listed in the job advert above.

Please note that you are not required to produce behaviour-based examples in the content of your CV or personal statement as these are not assessed at sift. Applications will be sifted and scored based on the information supplied in both your CV and personal statement and entered as one overall score within the results.

Stage 2 Assessment - Interview

If you are successful at the sift stage, you will be invited to a video interview using MS Teams, where we will assess your relevant experience against the essential criteria mentioned above and we will assess the Behaviour listed below.

Interview Assessment Elements (Success Profiles):

We will assess the following Behaviours at interview; Managing a Quality Service.

Indicative Timeline

Please note that the following dates are only indicative at this stage and could be subject to change. If you are unable to meet these time frames, please let us know in your application.

Sifting Panel: w/c 16th June
Final Panel Interviews: w/c 30th June
Further Information

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.


Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Tim Wightman
Email : tim.wightman@dwp.gov.uk
Recruitment team
Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
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