Job Description
Job Description:
Ready to help shape the future of digital sales at Mars?
Mars New Zealand is home to market leading brands such as PEDIGREE® MARS®, SNICKERS®, WHISKAS®, ECLIPSE®
12-month contract based onsite Ellerslie + Hybrid working
Mars is a family-owned business with more than $35 billion in global sales, we’re passionate about our people and looking to recruit our next eCommerce Customer Development Manager.
We’re excited to offer a 12-month opportunity covering parental leave, as we look for our next digital subject matter expert for the NZ business—someone who will shape our eCommerce strategy, unlock new growth opportunities, and help Mars continue to win in the fast-moving digital space.
You’ll partner closely with customers and internal teams to build long-term joint business plans, drive innovation, and deliver strong commercial results.
eCommerce is one of the fastest-growing and most exciting parts of our business. We’re looking for a passionate and commercially savvy eCommerce Customer Development Manager to lead our digital channel strategy and drive growth across Pureplay, Omnichannel and Specialty customers in New Zealand.
What you’ll be doing:
Lead digital growth
Shape and deliver the multi-year eCommerce & Pet Specialty strategy
Identify priority customers and unlock new digital partnerships
Drive customer performance
Build joint business plans and deliver growth across sales, share and online penetration
Optimise promotions and trade investment
Be the digital expert
Spot trends, share insights and lead test-and-learn initiatives
Partner across Marketing, Supply, Category, Finance and Global teams
Shape the future of eCommerce
Explore new channels, enhance online experiences and support forecasting & supply planning
What you’ll bring
We’re looking for someone who thrives in a fast-moving, evolving environment and loves building momentum behind new ideas.
You will have:
Experience in FMCG, digital commerce or customer development
Developed commercial and analytical skills
Proven ability to build joint business plans and category strategies
Confidence influencing stakeholders and leading without authority
A passion for data, insights and digital growth
Strong communication, presentation and negotiation skills
Why Mars?
At Mars, we believe the world we want tomorrow starts with how we do business today. You’ll join a collaborative, purpose-driven team where your ideas matter and your impact is real.
If you’re excited by digital growth, customer partnerships and shaping the future of eCommerce — we’d love to hear from you.
Internal applicants: This role has been graded as a T1 opportunity and will be offered as an Assignment. Please ensure that you discuss your application with your line manager prior to applying including obtaining their endorsement.
Applications close: Tuesday 3rd of March, 2026
Ready to help shape the future of digital sales at Mars?
Mars New Zealand is home to market leading brands such as PEDIGREE® MARS®, SNICKERS®, WHISKAS®, ECLIPSE®
12-month contract based onsite Ellerslie + Hybrid working
Mars is a family-owned business with more than $35 billion in global sales, we’re passionate about our people and looking to recruit our next eCommerce Customer Development Manager.
We’re excited to offer a 12-month opportunity covering parental leave, as we look for our next digital subject matter expert for the NZ business—someone who will shape our eCommerce strategy, unlock new growth opportunities, and help Mars continue to win in the fast-moving digital space.
You’ll partner closely with customers and internal teams to build long-term joint business plans, drive innovation, and deliver strong commercial results.
eCommerce is one of the fastest-growing and most exciting parts of our business. We’re looking for a passionate and commercially savvy eCommerce Customer Development Manager to lead our digital channel strategy and drive growth across Pureplay, Omnichannel and Specialty customers in New Zealand.
What you’ll be doing:
Lead digital growth
Shape and deliver the multi-year eCommerce & Pet Specialty strategy
Identify priority customers and unlock new digital partnerships
Drive customer performance
Build joint business plans and deliver growth across sales, share and online penetration
Optimise promotions and trade investment
Be the digital expert
Spot trends, share insights and lead test-and-learn initiatives
Partner across Marketing, Supply, Category, Finance and Global teams
Shape the future of eCommerce
Explore new channels, enhance online experiences and support forecasting & supply planning
What you’ll bring
We’re looking for someone who thrives in a fast-moving, evolving environment and loves building momentum behind new ideas.
You will have:
Experience in FMCG, digital commerce or customer development
Developed commercial and analytical skills
Proven ability to build joint business plans and category strategies
Confidence influencing stakeholders and leading without authority
A passion for data, insights and digital growth
Strong communication, presentation and negotiation skills
Why Mars?
At Mars, we believe the world we want tomorrow starts with how we do business today. You’ll join a collaborative, purpose-driven team where your ideas matter and your impact is real.
If you’re excited by digital growth, customer partnerships and shaping the future of eCommerce — we’d love to hear from you.
Internal applicants: This role has been graded as a T1 opportunity and will be offered as an Assignment. Please ensure that you discuss your application with your line manager prior to applying including obtaining their endorsement.
Applications close: Tuesday 3rd of March, 2026
💡 Quick Summary
Seeking a career-building opportunity? The eCommerce Customer Development Manager - 12 Month Contract position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
