Emergency Department Clerk

Location
Melbourne VIC
 
Benefits
Pulled from the full job description
Employee assistance program
Salary packaging
On-site parking
 
Full job description
Overview
Work Type: Part-time
Salary: $58,442 - $64,610
Grade: Grade not specified
Occupation: Health and allied health
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13501
Variety of shifts including nights and weekends
Hub of the medical precinct & leading Children's Hospital
Fabulous employee benefits including salary packaging and onsite parking
About the Role
We have permanent part time positions available within the Emergency Department (up to 48.8 hours per fortnight are available) at The Royal Children's Hospital.
You will be responsible for providing front line customer service for patients and families presenting to the Emergency Department and clerical support to the clinical team. You are required to provide a range of administrative tasks such as telephone enquiries, appointment scheduling, patient registration and liaising with various medical professionals and other stakeholders.
What you'll achieve:
Develop and maintain strong working relationships and key internal and external stakeholders.
Contribute to the continous improvement of processes and procedures within the department to assist in effective and efficient operations
Work collaboratively within a multidisciplinary team to ensure efficient and effective service delivery.
Your skills and experience:
Previous administrative experience in a busy clinical environment
Ability and flexibility to take on additional shifts as requested
Excellent customer service and communication skills
Proven ability to multitask and prioritise
Professional and positive attitude
If this sounds like you, click here to view the position description.
About the Emergency Department
The Emergency Department at The Royal Children's Hospital provides urgent medical care to children and adolescents. The Department operates 24 hours a day, seven days a week. Approximately 90,000 patients, ranging from newborns to teenagers, are seen each year. The Department is staffed by medical, nurse practitioners, nursing, clerical, allied health (eg social work, mental health workers etc.) and administrative staff as well as ward services assistants. The clinical area has four Resuscitation rooms, 26 cubicles / rooms, four Procedure rooms and is closely associated with the Medical Imaging and Dolphin - Medical Short Stay Unit.

What we offer:
Salary Packaging – Increase your take home pay!
Employee Assistance Program
Culture of continuous improvement
Other requirments:
Current National Criminal Record Check, or willing to obtain
Valid Working with Children Check
Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure
Application process
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately, we encourage you to apply promptly!
For more information about this position please contact Ginnine Heaney, Clerical Administraion Manager Ph: 9345 7958 Email: ginnine.heaney@rch.org.au
Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption.

Are you ready to join our team?
Apply online by clicking on the “Apply” button
Applications close: 11 August 2025
Applications close Monday 11 August 2025 at 11.59pm
Posted
28 July 2025
 

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