Job Description
ERO is call taking person who answers the calls made on emergency no. (108), collects information regarding event/victims/event location and send emergency services (medical/police/fire) to the event location according to the need of the situation. Role &
Responsibilities:
Handle incoming calls on 108
Ensuring excellent customer service.
Giving appropriate resolution to the caller query / request & Complaints (QRC)
Dispatching ambulance / Police & Fire to the event location as required
Maintain all information in system as required
Report TL / Managers for performances
Perform operational work as assigned
Competency Criteria:
Any Graduate
Language proficiency - English – Hindi – Marathi
Typing Speed 25-30 WPM, Accuracy Min- 80%
Focused on the outcome for the team and the company
Strong aptitude to learning new skills
Excellent general IT skills and knowledge – MS. Office – Word/PowerPoint/Outlook/Visio
Major Skills & Attributes:
Quality
Scheduled adherences – Login Time / Break Time / Attendance / Leave
Job Type: Full-time
Salary: ₹13,000.00 per month
Schedule:
Rotational shift
Ability to commute/relocate:
New Sangavi,, Pune - 411027, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi (Preferred)
Responsibilities:
Handle incoming calls on 108
Ensuring excellent customer service.
Giving appropriate resolution to the caller query / request & Complaints (QRC)
Dispatching ambulance / Police & Fire to the event location as required
Maintain all information in system as required
Report TL / Managers for performances
Perform operational work as assigned
Competency Criteria:
Any Graduate
Language proficiency - English – Hindi – Marathi
Typing Speed 25-30 WPM, Accuracy Min- 80%
Focused on the outcome for the team and the company
Strong aptitude to learning new skills
Excellent general IT skills and knowledge – MS. Office – Word/PowerPoint/Outlook/Visio
Major Skills & Attributes:
Quality
Scheduled adherences – Login Time / Break Time / Attendance / Leave
Job Type: Full-time
Salary: ₹13,000.00 per month
Schedule:
Rotational shift
Ability to commute/relocate:
New Sangavi,, Pune - 411027, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Emergency Response Officer |Callcenter|BPO Experience preferred position is now open for candidates interested in the Customer Care Executive sector. This role in Aundh Chest Hospital offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
