Job Description
Summary
looking for a hands on Engineering Manager to lead the SmartIQ Engineering team. Focused on the SmartIQ global SaaS platform, the Engineering Manager will oversee and coordinate the daily operations of highly skilled engineering staff while ensuring that company objectives and goals are met.
This position is a people manager role reporting to the Head of Product, SmartIQ.
About Smart Communications
Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.
Who are you?
We are looking for someone who is motivated by the prospect of delivering a valuable, high quality, feature-rich product. You'll be responsible for building an effective team, empowering them to achieve their goals, and putting those goals into broader context.
Your greatest responsibility will be looking after the individuals reporting to you, mentoring and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel.
The majority of the development team are Canberra based and have been with the company for a long time due to job satisfaction, flexibility of work and company culture. You’ll have expert technical leaders to guide you through the complexity as you find where your skills provide maximum impact. This is an excellent opportunity to join a dynamic team and feel ownership of a world-class product.
You’re a buffer for the noise, calm during a storm and above all else a remover of roadblocks.
The responsibilities of the role include:
Technology Leadership
Be responsible for delivering a platform that delights customers while managing the health of the code base through continuous refactoring and management of technical debt
Foster a supportive environment that facilitates collaborative teamwork, professional development and encourages initiative, enthusiasm, cross-team cooperation and high-quality output
Contribute to setting the technological roadmap and clearly and concisely communicate goals, tasks and other organisational needs to your team.
Be an active participant in global release planning, security reviews and compliance activities such as audits.
Model operational excellence, owning your team’s operations including code quality, code reviews, automated testing and security.
Lead a team of engineers at various stages of their career, actively investing in their growth and development.
Recruit, interview, hire and train new engineering staff
Team Contribution
Provide coaching and leadership in software best practices and automated test strategies
Have a passion for continuous improvement
Be an active participant in a fortnightly sprint cycle
Deepen your experience in the technologies used by the team
Comply with company policies and procedures
What we’re looking for:
We're looking for an Engineering Manager to lead and develop a team of engineers primarily based in the Canberra region but with global impact. You'll be part of the growing SmartIQ team, executing the technology roadmap and delivering value to our customers through innovative improvements to our product. You'll work closely with our design and product management teams to influence the direction of the product and plan the steps to get there.
Must have skills/experience:
Experience is leading an engineering team in a technical capacity
Familiarity with agile software development methodologies
Operational experience with teams responsible for building SaaS solutions
Strong organizational and communication skills
Advantageous skills/experience:
Employee performance and growth management
Continuous development and continuous delivery
Experience in Microsoft development tools, Visual Studio or Visual Studio Code
C#
NET Core MVC or ASP.NET MVC
Knowledge and experience in the SmartIQ product range or similar no code/ low code platform
Azure DevOps/Git
Amazon Web Services or Microsoft Azure
We look for the following core competencies in everyone we hire at Smart Communications:
Analytical Ability – effectiveness in analysing situations and identifying key issues.
Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
Proactive – taking responsibility for making things happen.
Social Magnetism – taking actions, which show awareness of one’s own impact on others.
Teamwork – collaborating with and promoting collaboration between different parts of the business.
Technical expertise – keeping up to date technically within one’s own functional area.
Adaptability – stability of performance under uncertainty and pressure.
Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over-achieve!
In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership and 20 days holiday allowance.
Located in Canberra, the development headquarters of the SmartIQ platform, a market-leading workflow and content automation application. It is a friendly, tight-knit environment of highly motivated professionals, and is the global home for the SmartIQ Engineering, Support and Professional Services teams.
So if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, ****** orientation, age, disability, marital status or gender identity.
To learn more about Smart Communications visit:
https://www.smartcommunications.com/
looking for a hands on Engineering Manager to lead the SmartIQ Engineering team. Focused on the SmartIQ global SaaS platform, the Engineering Manager will oversee and coordinate the daily operations of highly skilled engineering staff while ensuring that company objectives and goals are met.
This position is a people manager role reporting to the Head of Product, SmartIQ.
About Smart Communications
Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.
Who are you?
We are looking for someone who is motivated by the prospect of delivering a valuable, high quality, feature-rich product. You'll be responsible for building an effective team, empowering them to achieve their goals, and putting those goals into broader context.
Your greatest responsibility will be looking after the individuals reporting to you, mentoring and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel.
The majority of the development team are Canberra based and have been with the company for a long time due to job satisfaction, flexibility of work and company culture. You’ll have expert technical leaders to guide you through the complexity as you find where your skills provide maximum impact. This is an excellent opportunity to join a dynamic team and feel ownership of a world-class product.
You’re a buffer for the noise, calm during a storm and above all else a remover of roadblocks.
The responsibilities of the role include:
Technology Leadership
Be responsible for delivering a platform that delights customers while managing the health of the code base through continuous refactoring and management of technical debt
Foster a supportive environment that facilitates collaborative teamwork, professional development and encourages initiative, enthusiasm, cross-team cooperation and high-quality output
Contribute to setting the technological roadmap and clearly and concisely communicate goals, tasks and other organisational needs to your team.
Be an active participant in global release planning, security reviews and compliance activities such as audits.
Model operational excellence, owning your team’s operations including code quality, code reviews, automated testing and security.
Lead a team of engineers at various stages of their career, actively investing in their growth and development.
Recruit, interview, hire and train new engineering staff
Team Contribution
Provide coaching and leadership in software best practices and automated test strategies
Have a passion for continuous improvement
Be an active participant in a fortnightly sprint cycle
Deepen your experience in the technologies used by the team
Comply with company policies and procedures
What we’re looking for:
We're looking for an Engineering Manager to lead and develop a team of engineers primarily based in the Canberra region but with global impact. You'll be part of the growing SmartIQ team, executing the technology roadmap and delivering value to our customers through innovative improvements to our product. You'll work closely with our design and product management teams to influence the direction of the product and plan the steps to get there.
Must have skills/experience:
Experience is leading an engineering team in a technical capacity
Familiarity with agile software development methodologies
Operational experience with teams responsible for building SaaS solutions
Strong organizational and communication skills
Advantageous skills/experience:
Employee performance and growth management
Continuous development and continuous delivery
Experience in Microsoft development tools, Visual Studio or Visual Studio Code
C#
NET Core MVC or ASP.NET MVC
Knowledge and experience in the SmartIQ product range or similar no code/ low code platform
Azure DevOps/Git
Amazon Web Services or Microsoft Azure
We look for the following core competencies in everyone we hire at Smart Communications:
Analytical Ability – effectiveness in analysing situations and identifying key issues.
Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
Proactive – taking responsibility for making things happen.
Social Magnetism – taking actions, which show awareness of one’s own impact on others.
Teamwork – collaborating with and promoting collaboration between different parts of the business.
Technical expertise – keeping up to date technically within one’s own functional area.
Adaptability – stability of performance under uncertainty and pressure.
Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over-achieve!
In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership and 20 days holiday allowance.
Located in Canberra, the development headquarters of the SmartIQ platform, a market-leading workflow and content automation application. It is a friendly, tight-knit environment of highly motivated professionals, and is the global home for the SmartIQ Engineering, Support and Professional Services teams.
So if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, ****** orientation, age, disability, marital status or gender identity.
To learn more about Smart Communications visit:
https://www.smartcommunications.com/
💡 Quick Summary
Seeking a career-building opportunity? The Engineering Manager position is now open for candidates interested in the Customer Care sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
