Do you want to make a real difference for students and industry?
Join us as an Enquiries and Admissions Officer. Apply Now!
Location: Essendon or Broadmeadows
Role Type: Full-time, Ongoing
Renumeration: $85,839.39 (inclusive of 11.5% Superannuation)
About us:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric , works together and focuses on achieving our best in a healthy and supportive environment . If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.
We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, ****** orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.
About The Role:
The Enquiries and Admissions Officer guides students through the enrolment process, from initial enquiry to finalising payment. The role is an important contact point between potential students and BKI, responding to enquiries in person, over the phone, via email and online. The Enquiries and Admissions Officer will also assist in targeted enrolment activities to support the Education Centre's to achieve desired enrolment numbers. The role will specialise in the process for enrolling students into mainstream courses, supporting other student enrolments as required.
We are excited about you because you have:
Exceptional customer service skills
Demonstrated experience in preparing and maintaining confidential customer files and associated correspondence
Experience in an educational environment (desirable).
Demonstrated advanced skills in the use of Student Management Systems, internet search engines, the Microsoft Office suite of programs
Demonstrated experience in developing effective working relationships with a wide range of stakeholders at various levels in the private and public sectors
An appropriate certificate level qualification or an equivalent combination of relevant experience and training in providing high level customer service and administrative support
Demonstrate professional and high-quality customer service communication skills
We can offer you:
Attractive work-life balance and flexible work options
Free onsite parking for most campuses
Professional development programs
Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
Meaningful work that drives positive social impact
The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.
If this sounds like the role for you, we invite you to apply by clicking on 'Apply for this job/Apply now'.
If you have any accessibility requirements to participate in the recruitment process, or are experiencing technical difficulties applying for this job please contact
[email protected]
Position description below for your reference outlining key responsibilities of the role.
Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.
Applications close (23:59, Sunday 8 th September 2024)
NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.
