Job Description
Description
TEKsystems is seeking qualified Help Desk Support Technicians to support one of the largest, most collaborative enterprise service desks in the defense space.
Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:
• Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher tiers as required.
• Documents all customer interactions within a ticketing system.
TEKsystems is seeking qualified Help Desk Support Technicians to support one of the largest, most collaborative enterprise service desks in the defense space.
Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:
• Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher tiers as required.
• Documents all customer interactions within a ticketing system.
💡 Quick Summary
Seeking a career-building opportunity? The Entry Level Help Desk Support position is now open for candidates interested in the Remote Jobs sector. This role in Arizona offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.