Job Description
Jefferies Prime Services – Equity Swap Support (Associate/AVP)
The Jefferies Prime Services Equity Swap Support/Client Service Representative is responsible for the client support and relationship management for all Prime Services swap clients of the firm trading equity swaps. The right candidate will be part of Prime Services and be client-facing working directly with the firm’s cash brokerage and equity swap clients, along with operational and support teams across the firm. The right candidate will assist in addressing client inquiries and help drive revenue across our client base.
The daily requirements for the Client Service Representative role in the swap support capacity are:
• Sole point of contact for swap clients operational inquires, and client inquiries and disputes on collateral requests
• Participate in swap platform enhancements and regression testing, and reconcile client reporting for changes prior to production implementation
• Deep understanding of equity swap client reporting including swap exposure, financing accruals, dividend accruals, activity and mark-to-market valuations
• Account reconciliation of cash balances, positions and daily transactions for Synthetic Prime Brokerage accounts
• Monitor all client trade activity, settlement queries, client facing reporting and transactions across both equity hedges and swap allocations
• Analyze profitability and ROA (return on assets) reporting, and work with clients to increase revenue streams to the firm
• Ensure all client trades are reported properly into the custody and swap portfolios to minimize operational risk
• Assist in training clients on the firm's technology, client facing reporting and file extracts with administrators along with proper connectivity setups
• Consistently review all accounts under your existing coverage for margin and risk requirement and risk exposure, and escalate when needed
• Work with other areas within the firm to address client requests, such as corporate actions, margin and risk inquiries, securities lending rates and connectivity requests
• Monitor and review trade input and activity in Traiana and other firm trade processing applications
The type of person that excels in this role is someone that is:
• Extremely detail-oriented
• Efficient in their responsibilities and time management
• Able to handle and manage multiple requests within a team environment and lead client meetings on topics such as client reviews and resolution meetings
• Maintains superior follow-up skills
• Has superior focus and attention to detail
• Is able to and does act with a sense of urgency on requests
• Maintains superior knowledge retention and product knowledge for both cash equity and equity swap products
New York, NY Full Time Salary Range of $115,000-125,000.
About Us
Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments. At Jefferies, we are committed to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.
Jefferies is committed to creating and sustaining a workforce that welcomes individuals from all backgrounds to apply. Our employment decisions are made without regard to race, creed, color, national origin, ancestry, religion, pregnancy, age, medical condition, physical or mental disability, marital status, domestic partner status, sex, ****** orientation, gender, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodation to individuals with disabilities, as required by applicable law. The salary offered will take into consideration an individual’s experience level and qualifications. In addition to salary, Jefferies Financial Group is proud to offer a comprehensive benefits package to eligible, full-time employees or part-time employees, who are scheduled to work at least 30 hours or more per week, including an annual discretionary incentive and retention bonus, competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Jefferies also offers paid time off packages that include planned time off (e.g., vacation), unplanned time off (e.g., sick leave), and paid holidays, and for full-time employees, paid parental leave.
The Jefferies Prime Services Equity Swap Support/Client Service Representative is responsible for the client support and relationship management for all Prime Services swap clients of the firm trading equity swaps. The right candidate will be part of Prime Services and be client-facing working directly with the firm’s cash brokerage and equity swap clients, along with operational and support teams across the firm. The right candidate will assist in addressing client inquiries and help drive revenue across our client base.
The daily requirements for the Client Service Representative role in the swap support capacity are:
• Sole point of contact for swap clients operational inquires, and client inquiries and disputes on collateral requests
• Participate in swap platform enhancements and regression testing, and reconcile client reporting for changes prior to production implementation
• Deep understanding of equity swap client reporting including swap exposure, financing accruals, dividend accruals, activity and mark-to-market valuations
• Account reconciliation of cash balances, positions and daily transactions for Synthetic Prime Brokerage accounts
• Monitor all client trade activity, settlement queries, client facing reporting and transactions across both equity hedges and swap allocations
• Analyze profitability and ROA (return on assets) reporting, and work with clients to increase revenue streams to the firm
• Ensure all client trades are reported properly into the custody and swap portfolios to minimize operational risk
• Assist in training clients on the firm's technology, client facing reporting and file extracts with administrators along with proper connectivity setups
• Consistently review all accounts under your existing coverage for margin and risk requirement and risk exposure, and escalate when needed
• Work with other areas within the firm to address client requests, such as corporate actions, margin and risk inquiries, securities lending rates and connectivity requests
• Monitor and review trade input and activity in Traiana and other firm trade processing applications
The type of person that excels in this role is someone that is:
• Extremely detail-oriented
• Efficient in their responsibilities and time management
• Able to handle and manage multiple requests within a team environment and lead client meetings on topics such as client reviews and resolution meetings
• Maintains superior follow-up skills
• Has superior focus and attention to detail
• Is able to and does act with a sense of urgency on requests
• Maintains superior knowledge retention and product knowledge for both cash equity and equity swap products
New York, NY Full Time Salary Range of $115,000-125,000.
About Us
Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments. At Jefferies, we are committed to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.
Jefferies is committed to creating and sustaining a workforce that welcomes individuals from all backgrounds to apply. Our employment decisions are made without regard to race, creed, color, national origin, ancestry, religion, pregnancy, age, medical condition, physical or mental disability, marital status, domestic partner status, sex, ****** orientation, gender, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodation to individuals with disabilities, as required by applicable law. The salary offered will take into consideration an individual’s experience level and qualifications. In addition to salary, Jefferies Financial Group is proud to offer a comprehensive benefits package to eligible, full-time employees or part-time employees, who are scheduled to work at least 30 hours or more per week, including an annual discretionary incentive and retention bonus, competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Jefferies also offers paid time off packages that include planned time off (e.g., vacation), unplanned time off (e.g., sick leave), and paid holidays, and for full-time employees, paid parental leave.
💡 Quick Summary
Seeking a career-building opportunity? The Equity Swap Support (Associate position is now open for candidates interested in the Customer Care sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
