Everyday Banking Coach

Req ID: 101820
Department: AR Contact Centre
Division: Australia Retail
Location: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role
Build your career at a Big 4 Bank with many opportunities and career pathways
Bring your passion for helping customers and we’ll teach you all about banking
Future proof your career with our ongoing on-the-job training to learn valuable skills

As an Everyday Banking Coach, you’ll help customers navigate a range of different products (including customer Bank Accounts, Credit Cards, Personal Loans and General Insurances) and recommend the best suitable product to match their financial goals and needs.

Our team of close-knit specialists come from a range of backgrounds but they all share one thing - a passion for connecting with people, problem solving and customer experience. Experience or qualifications in banking aren’t required to be great in this role – we’ll teach you everything you need to know about banking and continue to invest in you and your career by providing ongoing one-on-one coaching and professional development to set you up for a career that can go many places. Because at ANZ you’ll be getting what you need to take the next big step in your career and move in leaps and bounds towards even bigger things with us in the future.

Our frontline bankers work rostered shifts, providing our customers year-round services to be there for them when they need us most with operating hours ranging from Monday to Friday, 8.00am to 8.00pm. We’re looking for people who are available to work flexible hours to support the changing customer habits and needs.

To help make work “work for you”, we offer a range of flexible options to help you manage your life/work balance. Following an 8-week in office training program, this role can be office based or a combination of working from home within a rotating roster (8hr shifts) between the hours of 8am – 8pm Monday-Friday.

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent

Role Schedule: Full-time and Part-time opportunities are available - we'd love to hear your preference!

What will your day look like?

Your key responsibilities will include:
Supporting customers through personalised and meaningful conversations to better support their financial wellbeing
Educating and empowering customers to use ANZ’s digital solutions
Constantly building your skills and banking knowledge through our on-going training
Actively recommending ANZ products best suited to customers’ needs
Collaborate with your close-knit team on day-to-day work activities and professional development opportunities

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Being empathetic and customer focused, combined with strong communication skills to build rapport with customers
Being customer-focused to the core with genuine curiosity for understanding customer drivers and delivering solutions to achieve financial wellbeing
Ability to work autonomously; work with a team with proven analytical, and negotiation skills to help grow the business
A proactive attitude ready to showcase your initiative and attention to detail
Resilience to bounce back from difficult situations and experience with a positive attitude

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

. You can apply for this role by visiting ANZ Careers and searching for reference number 101820 .

Job Posting End Date

29/08/2025 , 11.59pm, (Melbourne Australia)