Job Description
Company Description
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Job Description
Behind our impact is an organisation powered by strong leadership and we’re looking for an Executive Assistant who thrives on creating order, anticipating needs, and enabling senior executives to do their best work.
We now have an exciting opportunity for a highly capable Executive Assistant to primarily support our Chief Customer Officer (CCO) and at times, one other Executive.
As a trusted partner to the CCO, you will operate with autonomy, confidentiality, and exceptional judgement. Your mission? To ensure their time, focus and priorities are optimised so they can focus on leading strategic initiatives that improve experiences for our people, members and consumers.
You’ll be the glue that keeps everything running smoothly: anticipating needs before they arise, streamlining complex workflows, and creating seamless interactions across teams, leaders, and external stakeholders.
This role is more than administration, it’s a strategic enabler of executive effectiveness.
Qualifications
About you
You’re a confident and trusted Executive Assistant who thrives on being two steps ahead. You bring:
Extensive experience supporting C‑suite executives
Exceptional written and verbal communication
Strong planning, prioritisation and multitasking skills
Ability to work autonomously, make sound judgements and act with complete discretion
A proactive, solution-focused approach with a natural bias for action
Strong relationship-building skills across the organisation and beyond
Team‑first mindset, happy to collaborate and support fellow Executive Assistants
High attention to detail, flexibility and the ability to quickly pick up new concepts
Advanced Microsoft Office capability (Word, PowerPoint, Excel, Outlook)
A calm, confident presence in a fast-paced, constantly evolving environment
Additional Information
What's on offer
BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
Employer of Choice Public Sector and NFP – Australian HR Awards 2023
Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
Financial benefits – Not-for-profit salary packaging to boost take-home pay.
Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, ****** orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Job Description
Behind our impact is an organisation powered by strong leadership and we’re looking for an Executive Assistant who thrives on creating order, anticipating needs, and enabling senior executives to do their best work.
We now have an exciting opportunity for a highly capable Executive Assistant to primarily support our Chief Customer Officer (CCO) and at times, one other Executive.
As a trusted partner to the CCO, you will operate with autonomy, confidentiality, and exceptional judgement. Your mission? To ensure their time, focus and priorities are optimised so they can focus on leading strategic initiatives that improve experiences for our people, members and consumers.
You’ll be the glue that keeps everything running smoothly: anticipating needs before they arise, streamlining complex workflows, and creating seamless interactions across teams, leaders, and external stakeholders.
This role is more than administration, it’s a strategic enabler of executive effectiveness.
Qualifications
About you
You’re a confident and trusted Executive Assistant who thrives on being two steps ahead. You bring:
Extensive experience supporting C‑suite executives
Exceptional written and verbal communication
Strong planning, prioritisation and multitasking skills
Ability to work autonomously, make sound judgements and act with complete discretion
A proactive, solution-focused approach with a natural bias for action
Strong relationship-building skills across the organisation and beyond
Team‑first mindset, happy to collaborate and support fellow Executive Assistants
High attention to detail, flexibility and the ability to quickly pick up new concepts
Advanced Microsoft Office capability (Word, PowerPoint, Excel, Outlook)
A calm, confident presence in a fast-paced, constantly evolving environment
Additional Information
What's on offer
BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
Employer of Choice Public Sector and NFP – Australian HR Awards 2023
Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
Financial benefits – Not-for-profit salary packaging to boost take-home pay.
Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, ****** orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
💡 Quick Summary
Seeking a career-building opportunity? The Executive Assistant position is now open for candidates interested in the Operations Executive Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.