Full Job Description
Job : Operations
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 17/Apr/2024, 8:57:52 PM
Unposting Date : Ongoing

Role Responsibilities

Executive assistant services (EAS) Team offers end to end administrative and business planning services virtually whilst operating on a hybrid work model. This will enable individual to work remotely with the Senior Leadership Team, whilst having there is an opportunity created within the office for onsite trainings, picking up and sharing best practices from peers


Service delivery

Mailbox/Calendar management
Actively manage service recipient’s mailbox including and not limited to drafting responses on behalf, scheduling appointments, setting reminders, arranging travel, and expenses
Manage any appointment/scheduling conflicts in the best possible ways
Work closely with stakeholders and ensure that all meetings/appointment details are updated in the service recipient’s calendar, accurately and timely
Mark leaves, working from home, public holidays as per locations and travel itineraries on the calendar, where appropriate

Meeting/Event management
Prepare and coordinates meetings including publishing agenda and recording minutes/actions accurately
Coordinate weekly huddle and track action (follow-up to ensure closure of outstanding actions)
Where required, pre-book meeting facilities (rooms or communication software such as video or audio-conferencing facilities)
If participants include external parties for physical meeting appointments, ensure there is a local support to meet-and-greet visitors and abide by local protocols
Actively participate in all staff engagement activities organised by team members and assist in coordinating activities to make an event successful

Travel & Expenses management
Plan itinerary appropriately to ensure sufficient buffer for touch-down and departure for traveller
Always choose the Bank’s or Company’s preferred airlines, rails, hotels and transfer options
Ensure travel-related documents are prepared ahead (including VISA/immigration requirements, etc)
Be available to support anytime during travel to assist in last minute requests, if any
Check for traveller’s preferences (such as room type, bed type, smoking/non-smoking needs, dietary restrictions, allergies, etc) and make necessary arrangements accordingly
Prior to travel, ensure detailed agenda is provided to traveller, including landmarks, contact persons and references ahead of traveller’s itinerary.
Review and validate any travel and expenses claims submitted for approval
Collect all relevant receipts from service recipients or requester
Check bills are as per the Group’s Travel & Expenses or related financial guidelines
Scan and file all records in softcopy, whilst ensuring details of expenses are recorded in order
Enter details in the system with correct code and descriptions; submit for approval and follow-up till completion (approval), providing clarifications as required to claims approver (or approver’s delegate)
Proactively guide service recipients or requester about limits as per Bank’s travel and expense policies, before expenses are incurred
Ensure adherence to budget plans, as required
Administrative activities
Provide office support for service recipients but not limited to ensuring adequate supplies of business cards, arranging software, hardware, stationeries, tools and corporate devices and accessories, etc
Manage filing of hard/softcopies of documents, coordinate the flow of paperwork and apply necessary data restrictions (confidentiality) and access controls
Provides management information system reports as required
Create/amend presentation decks in line with the Group’s style requirements
Create/manage distribution list (apply security mode)
Raise appropriate service requests (SRM) for technology-related services
SharePoint administration (including file management, access, and technical issues)
Creating content and update the team's internal website (Bridge page) such as uploading articles, feature writings, proofreading, and formatting
Undertake adhoc assignments or mini projects – project manage appropriately to ensure deliverables are as per target timeline, with regular progress updates provided to stakeholders or accountable executive

Third-party supplier and/or vendor management
Follow up on quotations and select the vendor
Ensure vendor details are entered in the system and is approved as well
Raise eProcurement (vendor invoices) and ensure payment are submitted in a timely manner

Recruitment and onboarding support
Work closely with Talent Acquisition (TA) to coordinate arrangements – raise job requisition (JR), compile resumes, arrange interviews, update progress tracker and finalise/close JR with TA
Arrange recruitment huddle with hiring managers for screening, progress updates and finalisation, in the frequency requested by the service recipient
Understand the Bank’s and Company’s procedure and rules, around the recruitment and/or onboarding for Non-Employed Workers

Project/change management
Manage and protect business as usual (BAU) capability during the Change Process
Provide subject matter expert advice, guidance, and support to the project managers on managing change
Review new business requirements and provide solutions where required

Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Lead the right environment to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Other responsibilities


Embed Here for good and Group’s brand and values in team
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures


Our Ideal Candidate

Bachelor’s Degree / Graduates from a recognised university.
3 – 7 years of relevant work experience as an Executive Assistant, Personal Secretary or Administrative Assistant in an international firm preferred.
Any secretarial course / certification will be an added advantage.


Role-specific technical competencies
Microsoft Office applications, including Outlook (eMail), Word, EXCEL, Powerpoint, Chrome, SharePoint, etc Advanced

Business correspondence skills with excellent proficiency of English – written and spoken Advanced

Typing and/or short-hand – reasonable typing speed to record dictation; with excellent accuracy to produce well document and accurate set of meeting minutes Advanced

Experience in handling and hosting Bluejeans and Microsoft teams calls, meetings Advanced


About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers