Job Description
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
The GSS Business Process Operations (BPO) branch delivers scalable and efficient transactional services. Focused on continuous improvement, automation, and service excellence, the GSS BPO drives optimal customer experience and operational performance across the shared services landscape, creating value and enabling NSW Government outcomes.
Step into a pivotal role where your expertise drives the day-to-day operations for the Executive Director. As the Executive Assistant, you’ll be a trusted partner to the Executive Director, managing priorities and ensuring the detail is handled effectively. This is your opportunity to make an impact in a fast-paced, dynamic environment where discretion, organisation, and adaptability are key.
What you will do
In this role, you will provide high-level executive, secretarial, and administrative support to the Executive Director BPO, enabling them to focus on strategic priorities. You will:
Act as the primary point of contact for the Executive Director, assessing and prioritising requests, initiating actions, and maintaining strict confidentiality.
Manage complex diaries, records, and correspondence, ensuring seamless coordination of meetings and events.
Review, and coordinate high-level documentation, including briefing notes, submissions, and sensitive correspondence, with integrity and discretion.
Research and compile reports, advice, and briefings on operational matters to support informed decision-making.
Monitor and improve administrative systems and processes to enhance efficiency and deliver quality outcomes in a dynamic environment.
About You
The successful candidate must demonstrate strong capabilities in:
Executive support and prioritisation – Skilled at managing competing priorities and optimising executive time in a fast-paced, complex environment.
Confidentiality and discretion – Ability to handle sensitive matters with maturity, integrity, and sound judgment.
Organisation and attention to detail – Proven experience in managing diaries and correspondence with accuracy and efficiency.
Communication and stakeholder engagement – Exceptional written and verbal communication skills, with the ability to prepare high-quality documents and liaise effectively across all levels.
Problem-solving and adaptability – Comfortable working under pressure, meeting tight deadlines, and adapting to changing priorities while maintaining high standards.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
The GSS Business Process Operations (BPO) branch delivers scalable and efficient transactional services. Focused on continuous improvement, automation, and service excellence, the GSS BPO drives optimal customer experience and operational performance across the shared services landscape, creating value and enabling NSW Government outcomes.
Step into a pivotal role where your expertise drives the day-to-day operations for the Executive Director. As the Executive Assistant, you’ll be a trusted partner to the Executive Director, managing priorities and ensuring the detail is handled effectively. This is your opportunity to make an impact in a fast-paced, dynamic environment where discretion, organisation, and adaptability are key.
What you will do
In this role, you will provide high-level executive, secretarial, and administrative support to the Executive Director BPO, enabling them to focus on strategic priorities. You will:
Act as the primary point of contact for the Executive Director, assessing and prioritising requests, initiating actions, and maintaining strict confidentiality.
Manage complex diaries, records, and correspondence, ensuring seamless coordination of meetings and events.
Review, and coordinate high-level documentation, including briefing notes, submissions, and sensitive correspondence, with integrity and discretion.
Research and compile reports, advice, and briefings on operational matters to support informed decision-making.
Monitor and improve administrative systems and processes to enhance efficiency and deliver quality outcomes in a dynamic environment.
About You
The successful candidate must demonstrate strong capabilities in:
Executive support and prioritisation – Skilled at managing competing priorities and optimising executive time in a fast-paced, complex environment.
Confidentiality and discretion – Ability to handle sensitive matters with maturity, integrity, and sound judgment.
Organisation and attention to detail – Proven experience in managing diaries and correspondence with accuracy and efficiency.
Communication and stakeholder engagement – Exceptional written and verbal communication skills, with the ability to prepare high-quality documents and liaise effectively across all levels.
Problem-solving and adaptability – Comfortable working under pressure, meeting tight deadlines, and adapting to changing priorities while maintaining high standards.
💡 Quick Summary
Seeking a career-building opportunity? The Executive Assistant position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
