Job Description
ob Description
Functional responsibilities
1. Respond to customer complaints and queries via email
2. Outcall customers to provide resolution.
3. Coordinate with other departments – especially Airport, call center, and finance to resolve customer complaints and queries and provide resolution to customers.
4. Responding to the high volume of customer queries and complaints
Behavioural competency
1. Eagerness to learn
2. Time management
3. Great team player
4. Customer centric approach
Technical Knowledge
1. Excellent English and Hindi language skills both verbal and written
2. Good typing skills
Minimum Eligibility
1. Graduate
2. Prior work experience in email process (Desired)
3. Prior experience in customer grievance handling (Desired)
Functional responsibilities
1. Respond to customer complaints and queries via email
2. Outcall customers to provide resolution.
3. Coordinate with other departments – especially Airport, call center, and finance to resolve customer complaints and queries and provide resolution to customers.
4. Responding to the high volume of customer queries and complaints
Behavioural competency
1. Eagerness to learn
2. Time management
3. Great team player
4. Customer centric approach
Technical Knowledge
1. Excellent English and Hindi language skills both verbal and written
2. Good typing skills
Minimum Eligibility
1. Graduate
2. Prior work experience in email process (Desired)
3. Prior experience in customer grievance handling (Desired)
💡 Quick Summary
Seeking a career-building opportunity? The Executive | Customer Experience position is now open for candidates interested in the Customer Care Executive sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
