Job Description
Real Time support & Escalation Monitoring
• Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT.
• Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags.
• Prepare & present dashboard for NHOD on various queries raised by sales team & resolution TAT maintained w.r.t to various query categories & propose solution to minimize the queries going forward.
• Online Policy failure cases policy issuance request to be processed within a -TAT 2Hrs for 85% of the cases on working day
• Endorsement request to be processed within a -TAT 2Hrs for 85% of the cases on working day
• Customer grievances escalation to be resolved with TAT of 6Hrs for 85% of the cases on working day.
• CD Regeneration, based on U/W , ZH approvals.
• RTM Location code / IMD change, bulk RTM and individual RTM changes to be handled end to end
• Audits
• Address and provide resolution to all IRDA queries related to Retail Sales functions
• Ensure 100% closure of all internal and external audit observations within TAT
• Maintain complaint report and publish the same to management on monthly/quarterly basis
Departmental co-ordination
• Co-ordination with department for PDA and NCB clearance.
• NCB Recovery-Sharing updated NCB details Following up NHOD/ZH/TL/TM for NCB clearance.
• PDA Clearance- Sharing updated PDA report, Following up NHOD/ZH/TL/TM for PDA clearance
• Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT.
• Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags.
• Prepare & present dashboard for NHOD on various queries raised by sales team & resolution TAT maintained w.r.t to various query categories & propose solution to minimize the queries going forward.
• Online Policy failure cases policy issuance request to be processed within a -TAT 2Hrs for 85% of the cases on working day
• Endorsement request to be processed within a -TAT 2Hrs for 85% of the cases on working day
• Customer grievances escalation to be resolved with TAT of 6Hrs for 85% of the cases on working day.
• CD Regeneration, based on U/W , ZH approvals.
• RTM Location code / IMD change, bulk RTM and individual RTM changes to be handled end to end
• Audits
• Address and provide resolution to all IRDA queries related to Retail Sales functions
• Ensure 100% closure of all internal and external audit observations within TAT
• Maintain complaint report and publish the same to management on monthly/quarterly basis
Departmental co-ordination
• Co-ordination with department for PDA and NCB clearance.
• NCB Recovery-Sharing updated NCB details Following up NHOD/ZH/TL/TM for NCB clearance.
• PDA Clearance- Sharing updated PDA report, Following up NHOD/ZH/TL/TM for PDA clearance
💡 Quick Summary
Seeking a career-building opportunity? The Executive Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
