Job Description
Located in the vibrant Atlanta Metro area, Trilith LIVE is designed to host concerts, rehearsals, live audience productions, conventions, corporate meetings, performing arts, tradeshows, exhibitions, special events, and so much more! Spanning 530,000 square feet, Trilith LIVE features a 2,200-seat theater, 50,000 square feet of sound stages, multi-purpose meeting rooms, support space, dressing rooms, green rooms, production offices, suites, wardrobe, audience holding areas, outdoor plaza areas, full-service catering and concessions, box office, and a 730-space parking deck.
ESSENTIAL RESPONSIBILITIES
Provide world-class hospitality to guests before, during, and after events.
Greet guests with a warm, friendly, and professional demeanor at all points of contact.
Anticipate guest needs, recognize opportunities to create memorable moments, and be proactive in preventing guest issues.
Ability to operate screening equipment for guests, including bag checks, metal detectors, and hand wands.
Regulate and monitor credentials for specific areas and/or restricted locations.
Assist guests with seating directions, amenities, and general inquiries throughout Trilith LIVE.
Scan tickets and manage guest flow at entry points.
Complete incident reports accurately and in accordance with Trilith LIVE’s Standard Operation Procedures.
Provide service recoveries by taking ownership of guest issues and ensuring positive outcomes.
Manage guest inquiries related to Lost and Found with proper documentation and follow-up.
Ensure compliance with venue guidelines, safety protocols, and Trilith LIVE’s Guest Code of Conduct.
Other duties as assigned to elevate the Trilith LIVE experience.
REQUIREMENTS
Must be able to stand for 4-6 hours at a time.
Must have availability to work 60% of scheduled events monthly.
Available to work variety of shifts, including mornings/evenings, weekends, and potentially holidays.
Reliable transportation to and from the venue.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, walk, stand, stoop, kneel, use hands and fingers with dexterity, feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment can be moderate to loud.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, ****** orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
ESSENTIAL RESPONSIBILITIES
Provide world-class hospitality to guests before, during, and after events.
Greet guests with a warm, friendly, and professional demeanor at all points of contact.
Anticipate guest needs, recognize opportunities to create memorable moments, and be proactive in preventing guest issues.
Ability to operate screening equipment for guests, including bag checks, metal detectors, and hand wands.
Regulate and monitor credentials for specific areas and/or restricted locations.
Assist guests with seating directions, amenities, and general inquiries throughout Trilith LIVE.
Scan tickets and manage guest flow at entry points.
Complete incident reports accurately and in accordance with Trilith LIVE’s Standard Operation Procedures.
Provide service recoveries by taking ownership of guest issues and ensuring positive outcomes.
Manage guest inquiries related to Lost and Found with proper documentation and follow-up.
Ensure compliance with venue guidelines, safety protocols, and Trilith LIVE’s Guest Code of Conduct.
Other duties as assigned to elevate the Trilith LIVE experience.
REQUIREMENTS
Must be able to stand for 4-6 hours at a time.
Must have availability to work 60% of scheduled events monthly.
Available to work variety of shifts, including mornings/evenings, weekends, and potentially holidays.
Reliable transportation to and from the venue.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, walk, stand, stoop, kneel, use hands and fingers with dexterity, feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment can be moderate to loud.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, ****** orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
💡 Quick Summary
Seeking a career-building opportunity? The Experience Team Member position is now open for candidates interested in the Operations Executive Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
