Job Description
Full job description
FRED HAAS TOYOTA COUNTRY
22435 S.H. 249
HOUSTON, TX 77070
Convienantly located in Northwest Houston, 2 miles North of 1960 & 2 miles South of Hwy 99.
Experienced Service Advisor - 10 Years Plus Toyota experience preferred*
Fred Haas Toyota Country is proudly family owned and operated dealership. It goes without saying our employees are also like family and apart of our Fred Haas Toyota family. We have several employees with a 20-30 year tenure, that believe in this organization just like it is their own. Wanting the best for our customers and this business all in one. Not many car dealerships can say this. We are looking for a "Seasoned Veteran" to join our Fred Haas Toyota family service team. We want someone that is looking to stay for years to come, plain and simlpe. A great service advisor that is looking to jump two feet first into our pool of satisfied service customers. However, we are not looking for just anyone, this is not a position we need to fill right away. We are carefully looking for the right candidate and only that. If you have the Toyota knowledge, the sales numbers to prove it and an outgoing confident personality.. then we urge you to apply today. We want you to join our family for years to come and never look back.
Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
On a typical day, this will include:
Upselling additional services using low pressure, high integrity methods
Providing accurate repair/maintenance estimates
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
Reviewing and explaining repairs and associated costs with customers
Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards:
A competitive salary
A great working environment where you’ll be supported by a team of professionals
Medical, Dental & Vision Insurance
401K Retirement Savings Plan
PTO
Discounts on vehicle purchases
Advancement opportunities for high performers
The requirements:
Outstanding customer service skills
A positive attitude
Previous experience in a similar role would be highly desirable
About our Dealership
The biggest difference our customers and guests experience at Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business. Fred Haas Companies is continuously recognized by several industry awards as a leader among its peers. Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career.
FRED HAAS TOYOTA COUNTRY
22435 S.H. 249
HOUSTON, TX 77070
Convienantly located in Northwest Houston, 2 miles North of 1960 & 2 miles South of Hwy 99.
Experienced Service Advisor - 10 Years Plus Toyota experience preferred*
Fred Haas Toyota Country is proudly family owned and operated dealership. It goes without saying our employees are also like family and apart of our Fred Haas Toyota family. We have several employees with a 20-30 year tenure, that believe in this organization just like it is their own. Wanting the best for our customers and this business all in one. Not many car dealerships can say this. We are looking for a "Seasoned Veteran" to join our Fred Haas Toyota family service team. We want someone that is looking to stay for years to come, plain and simlpe. A great service advisor that is looking to jump two feet first into our pool of satisfied service customers. However, we are not looking for just anyone, this is not a position we need to fill right away. We are carefully looking for the right candidate and only that. If you have the Toyota knowledge, the sales numbers to prove it and an outgoing confident personality.. then we urge you to apply today. We want you to join our family for years to come and never look back.
Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
On a typical day, this will include:
Upselling additional services using low pressure, high integrity methods
Providing accurate repair/maintenance estimates
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
Reviewing and explaining repairs and associated costs with customers
Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards:
A competitive salary
A great working environment where you’ll be supported by a team of professionals
Medical, Dental & Vision Insurance
401K Retirement Savings Plan
PTO
Discounts on vehicle purchases
Advancement opportunities for high performers
The requirements:
Outstanding customer service skills
A positive attitude
Previous experience in a similar role would be highly desirable
About our Dealership
The biggest difference our customers and guests experience at Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business. Fred Haas Companies is continuously recognized by several industry awards as a leader among its peers. Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career.
💡 Quick Summary
Seeking a career-building opportunity? The Experienced Service Advisor - 10 Years Plus - Toyota position is now open for candidates interested in the Construction, Repair & Maintenance Services sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Construction, Repair & Maintenance Services is a plus.