Export Support Manager - Handicraft

Full job description
Job Summary:

HeartfulCraft is seeking a Remote Import-Export Support Executive with prior experience in the handicrafts export industry. The ideal candidate must be capable of supporting merchant exporters, resolving their queries, and providing complete backend support on international trade, buyer communication, export documentation, and order processing. This role is 100% remote and demands strong communication, organizational, and export process knowledge.

Key Responsibilities:

Handle daily queries from merchant exporters regarding:
Export process (IEC, GST, LUT, HS Code, shipping, etc.)
International buyer communication and follow-up
Lead generation follow-up support
Product pricing, MOQ, catalog, and HS code clarification
Assist in managing international buyer enquiries (email, WhatsApp, B2B platforms)
Coordinate internally with sourcing, logistics, and documentation teams
Share catalogs, proforma invoices, and track order stages
Provide support for quality checks, packaging details, and export compliance
Maintain CRM records and timely updates on all interactions
Requirements:

Minimum 3-5 years of experience in B2B export support, preferably in handicrafts, home décor, or FMCG exports
Strong understanding of international trade process: IEC, HS Code, documentation, shipping, buyer interaction, etc.
Experience handling international buyer queries
Excellent written and spoken communication in English & Hindi
Strong follow-up and multitasking skills
Proficient in email, Excel/Google Sheets, WhatsApp, CRM, and digital tools
Preferred Qualifications:

Prior experience working with artisan clusters or GI-tagged products
Knowledge of B2B platforms (Alibaba, TradeIndia, IndiaMART, etc.)
Familiarity with export documentation software, e.g., DGFT portal, ICEGATE, etc.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Work from home
Work Location: Remote