Description
Essential Functions of the Job :
Account Management :
- Develop and nurture account-centric relationships with onshore clients/sponsors and internal/external stakeholders on the basis of strong understanding of their evolving business priorities and expectations
- Account plan development and execution - co-develop and execute function-wise or customer segment-wise account plans that enable strong demand generation to achieve targets, in collaboration with function leaders/onshore clients/ GDS MENA Account leader.
- Client and market intelligence - Analyse and map the client/sponsor landscape for the assigned account(s) in terms of their Roles and Degrees of Influence, their receptivity to GDS, their business priorities/issues/challenges, their projects and pipeline, etc.
- Serve as the point of contact for account(s) to manage incoming enquiries and opportunities and maintain accountability throughout.
- Cross-sell/upsell opportunities across functions
- End-to-end management of GDS visits of onshore clients/sponsors - conceptualize themes, project-manage preparation activities, manage experience, moderate the engagement, steer resulting opportunities to closure
- Drive execution of action plans and conversion of opportunities from client visits/workshops/meetings.
Marketing :
- Drive campaigns socialising GDS offerings with onshore clients/sponsors under the assigned account(s) to enable target achievements
- Conceptualize solutions/responses to problems/requirements and articulate their value proposition creatively on collaterals
- Develop and continuously update marketing material for the assigned accounts
Strategic operations :
- Lead organizational projects/initiatives of strategic significance for the GDS MENA business
- Provide recommendations and actionable insights to GDS leadership on the MENA business based on analysis of data gathered from across functions
- Develop business cases/proposals of varying complexity levels as part of business planning for accounts or for strategic initiatives
- Perform periodic pulse check on strategic operations of GDS functions under the assigned account(s). Raise flags and suggest course correction plan as appropriate
Skills and Experience requirements :
- 4 - 8 years of experience in sales, pre-sales, marketing, account management, relationship management, client servicing. Experience in these with Big 4 firms will be an added advantage.
- Strong marketing skills - developing collaterals /presentations/ pitch documents and orally presenting to an audience
- Ability to influence and maintain relations with stakeholders (internal and external) across levels - from associates to the Management and Executive layer
- Very strong communication skills, good critical thinking, logical and analytical mindset
- Ability to sift through large amounts of data and provide actionable insights
- Adopt a consultative /partnering approach with stakeholders; ability to 'wear many hats' on the job
- Experience of working with virtual teams spread across offshore and onshore centers
- Comfortable working independently as well as in a team.
Supervision Responsibilities :
- Individual contributor but should be ready to take people management and leadership responsibilities as and when a business need arises