Job Description
Job Title: Family Housing Hub Specialist
Supervisor: Family Housing Hub Manager
Classification: Exempt
Hiring Salary Range: $46,800 - $49,800 per year
About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.
Position Description: The Family Housing Hub Specialist assists families experiencing a housing crisis by problem solving, identifying resources, offering support and/or assessment through the community coordinated entry system at the Family Housing Hub (FHH). The Family Housing Hub Specialist position is responsible for providing client navigation services and screenings for families experiencing homelessness with the purpose of diverting families to safe housing options and/or to connect them to the community emergency shelter waitlist.
Essential Duties and Responsibilities:
Direct Client Care
• Provides resources, support, and information to households and assists households in creating short-term plans to solve immediate housing crises.
• Engages in problem-solving techniques and housing stability planning with households including preventing families from entering the homeless services system when appropriate.
• Completes assessments with households in a professional, trauma-informed, and accurate manner.
• Collects all required information from households to insure appropriate connections to resources and housing.
• Serves as liaison between household and partner agencies to assure continuity of care.
• In collaboration with partner agencies, assists clients in accessing all necessary documentation for program eligibility.
• Assists with triage at FHH front-desk and phones, greets clients, and provides high level screening upon initial contact.
Family Housing Hub Operations
• Staffs satellite locations and off-site screening events.
• With the FHH team, maintains up-to-date listings of community, employment, and housing resources.
• Clearly and consistently communicates program details and client navigation information to external partners.
• Assists in office administration including client record upkeep, data entry, and information inquiries.
• Supports program Coordinator with customer service responsibilities by fielding client concerns and external partner inquiries.
Documentation, Data Quality, and Outcomes
• Assures data is complete, accurate, and on-time in accordance with UMOM's data quality standards.
• Focuses on achieving agency outcomes of diversion from homeless system, data quality, and program efficiency.
Other duties as assigned by Leadership and/or Executives.
Qualifications and Competency Requirements:
Experience and Education
• High School or GED Diploma, required
• Bachelor's degree preferred, ideally in a related field
• Minimum 3 years of experience working with at-risk populations and/or case management required
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care, preferred
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations is preferred
• Knowledge of community resources and understanding of community health and social service system is a plus
Computer skills
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.
Compliance
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage.
• This is a Safety Sensitive position.
Physical activities and working conditions
The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.
• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
Additional Attributes
• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, prioritize and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization
Work Schedule: The typical schedule for this position is Monday-Friday, including one early evening shift, with the ability to work flexible hours, including occasional nights and weekends as needed to support the needs of the position and the organization.
Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Background Screens
This position requires the selected candidate to have the ability to obtain, maintain and possess a valid Arizona Department of Public Safety Class One Fingerprint Clearance Card (FPCC). If the selected candidate does not currently possess an FPCC, UMOM will cover the cost of obtaining a card.
In addition, all UMOM employees must pass a Central Registry Background Check (CBC) through the Department of Child Safety (DCS) and Adult Protective Services (APS).
Drug Screening
All new hires must successfully pass the required drug screening.
Supervisor: Family Housing Hub Manager
Classification: Exempt
Hiring Salary Range: $46,800 - $49,800 per year
About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.
Position Description: The Family Housing Hub Specialist assists families experiencing a housing crisis by problem solving, identifying resources, offering support and/or assessment through the community coordinated entry system at the Family Housing Hub (FHH). The Family Housing Hub Specialist position is responsible for providing client navigation services and screenings for families experiencing homelessness with the purpose of diverting families to safe housing options and/or to connect them to the community emergency shelter waitlist.
Essential Duties and Responsibilities:
Direct Client Care
• Provides resources, support, and information to households and assists households in creating short-term plans to solve immediate housing crises.
• Engages in problem-solving techniques and housing stability planning with households including preventing families from entering the homeless services system when appropriate.
• Completes assessments with households in a professional, trauma-informed, and accurate manner.
• Collects all required information from households to insure appropriate connections to resources and housing.
• Serves as liaison between household and partner agencies to assure continuity of care.
• In collaboration with partner agencies, assists clients in accessing all necessary documentation for program eligibility.
• Assists with triage at FHH front-desk and phones, greets clients, and provides high level screening upon initial contact.
Family Housing Hub Operations
• Staffs satellite locations and off-site screening events.
• With the FHH team, maintains up-to-date listings of community, employment, and housing resources.
• Clearly and consistently communicates program details and client navigation information to external partners.
• Assists in office administration including client record upkeep, data entry, and information inquiries.
• Supports program Coordinator with customer service responsibilities by fielding client concerns and external partner inquiries.
Documentation, Data Quality, and Outcomes
• Assures data is complete, accurate, and on-time in accordance with UMOM's data quality standards.
• Focuses on achieving agency outcomes of diversion from homeless system, data quality, and program efficiency.
Other duties as assigned by Leadership and/or Executives.
Qualifications and Competency Requirements:
Experience and Education
• High School or GED Diploma, required
• Bachelor's degree preferred, ideally in a related field
• Minimum 3 years of experience working with at-risk populations and/or case management required
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care, preferred
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations is preferred
• Knowledge of community resources and understanding of community health and social service system is a plus
Computer skills
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.
Compliance
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage.
• This is a Safety Sensitive position.
Physical activities and working conditions
The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.
• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
Additional Attributes
• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, prioritize and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization
Work Schedule: The typical schedule for this position is Monday-Friday, including one early evening shift, with the ability to work flexible hours, including occasional nights and weekends as needed to support the needs of the position and the organization.
Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Background Screens
This position requires the selected candidate to have the ability to obtain, maintain and possess a valid Arizona Department of Public Safety Class One Fingerprint Clearance Card (FPCC). If the selected candidate does not currently possess an FPCC, UMOM will cover the cost of obtaining a card.
In addition, all UMOM employees must pass a Central Registry Background Check (CBC) through the Department of Child Safety (DCS) and Adult Protective Services (APS).
Drug Screening
All new hires must successfully pass the required drug screening.
💡 Quick Summary
Seeking a career-building opportunity? The Family Housing Hub Specialist position is now open for candidates interested in the Operations Executive Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
