Job Description
Front Desk Associate – Golf Course Road Branch
About FitClub
FitClub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.
We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic Front Desk Associate to join our growing team. As the first point of contact for members and guests, you’ll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.
Key Responsibilities
1. Front Desk Operations:
Greet members and guests warmly, ensuring a positive first impression.
Manage check-ins, provide information about services, and enforce facility policies.
2. Membership Assistance:
Address inquiries about memberships, programs, and promotions.
Support new member sign-ups, renewals, and account management.
3. Customer Support:
Handle client questions, concerns, and complaints professionally and efficiently.
Escalate issues to relevant team members when necessary.
4. Facility Management:
Maintain a clean and organized reception area.
Ensure promotional materials and supplies are readily available.
5. Appointment Scheduling:
Assist members in booking personal training sessions, classes, or other services.
6. Payment Processing:
Process membership payments and manage billing inquiries.
Update account information as needed.
7. Sales Coordination:
Connect potential members with the sales team to discuss membership options.
Support lead generation by sharing insights about member inquiries and interests.
8. Promotions and Upselling:
Inform members about special offers, events, and services.
Encourage upselling opportunities to enhance the client experience.
+. Client Engagement:
Build relationships with members to encourage loyalty and retention.
Provide personalized support and assistance as needed.
10. Team Collaboration:
Work closely with sales, fitness trainers, and other departments to ensure exceptional service.
Skills & Qualifications
• Exceptional communication and interpersonal skills.
• Professional demeanor with a customer-focused attitude.
• Experience in customer service or hospitality is a plus.
• Strong organizational and multitasking abilities.
• Proficiency in administrative tasks and payment systems.
• A passion for health and fitness is highly valued.
Benefits
• Competitive salary with performance-based incentives.
• Career development opportunities in the fitness industry.
• Be part of a dynamic, health-conscious team at our new branch.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
• Day shift
• Evening shift
• Morning shift
Application Question(s):
• What is your current in hand salary per month?
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Location:
• Gurgaon, Haryana (Preferred)
Work Location: In person
About FitClub
FitClub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.
We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic Front Desk Associate to join our growing team. As the first point of contact for members and guests, you’ll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.
Key Responsibilities
1. Front Desk Operations:
Greet members and guests warmly, ensuring a positive first impression.
Manage check-ins, provide information about services, and enforce facility policies.
2. Membership Assistance:
Address inquiries about memberships, programs, and promotions.
Support new member sign-ups, renewals, and account management.
3. Customer Support:
Handle client questions, concerns, and complaints professionally and efficiently.
Escalate issues to relevant team members when necessary.
4. Facility Management:
Maintain a clean and organized reception area.
Ensure promotional materials and supplies are readily available.
5. Appointment Scheduling:
Assist members in booking personal training sessions, classes, or other services.
6. Payment Processing:
Process membership payments and manage billing inquiries.
Update account information as needed.
7. Sales Coordination:
Connect potential members with the sales team to discuss membership options.
Support lead generation by sharing insights about member inquiries and interests.
8. Promotions and Upselling:
Inform members about special offers, events, and services.
Encourage upselling opportunities to enhance the client experience.
+. Client Engagement:
Build relationships with members to encourage loyalty and retention.
Provide personalized support and assistance as needed.
10. Team Collaboration:
Work closely with sales, fitness trainers, and other departments to ensure exceptional service.
Skills & Qualifications
• Exceptional communication and interpersonal skills.
• Professional demeanor with a customer-focused attitude.
• Experience in customer service or hospitality is a plus.
• Strong organizational and multitasking abilities.
• Proficiency in administrative tasks and payment systems.
• A passion for health and fitness is highly valued.
Benefits
• Competitive salary with performance-based incentives.
• Career development opportunities in the fitness industry.
• Be part of a dynamic, health-conscious team at our new branch.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
• Day shift
• Evening shift
• Morning shift
Application Question(s):
• What is your current in hand salary per month?
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Location:
• Gurgaon, Haryana (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The FEMALE Front Desk Associate position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
