Field Operation Executive | Guindy

Rentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the worlds leading pest control brand Requirements POSITION RESPONSIBILITIES REQUIREMENTS Operations Executive is responsible to manage assigned Service area team of minimum 15 technicians to achieve targeted SOS of his territory and Productivity with Quality timely execution of service as per schedule By maintaining the required skill of team up to date as per Technical Training Structure of RPCI The person will report to the Assistant Branch Manager Branch Manager The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders SHE Safety Health Environment Be conversant with Safety on the job as utmost priority Know company SHE rules adhere to company SHE policy in totality Implementation and monitoring of SRAs PPEs and SHE related reporting Be a safety coordinator for his her assigned service areas be responsible for assigned technicians Know use of First Aid Box Renew Fire Extinguisher Renew PPE Register maintain issue GENERAL DUTIES RESPONSIBILITIES OE shall be owner of his her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site ToS in a competent manner OE to engage technician via route riding training on the job Plan execute 02 TPAs Technicians Performance Assessment per assigned technician with 2 development programs per year Coach train assigned technicians in order to improve the service quality Convey special instructions if any to technicians to execute the job as per Service Docket liaison with Sales colleagues Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor Complete close customer audit non-conformities external internal Follow up implement CAPA at customer site On Site Documentation Implementation of SOP Compliance and closure of audits nonconformities Internal External Send service dockets of completed services to NKA for invoicing on time Handle assigned customer complaints in his her service areas within 24 hours resolve complaint at earliest as per the customer s convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting monthly operations meeting Be conversant with STP Service Track Pest and monitor analyses visit extraction notes for all high infestation related service visits on daily basis take action Digital Initiative Be conversant with all in house systems Maintain Material consumption Overtime Hrs schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Ensure proper schedule of maintenance repairs of equipment is established followed via JOC Promote highest grooming standards uniform Safety shoes PPEs Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances IR issues of Technicians bring to the notice of ABM BM on day today basis Report any deviation that could impact service quality or productivity of technicians like over commitments recommendation regarding night service if it is not needed covered area mismatch KEY DELIVERABLES Responsible to achieve targeted SOS technicians productivity ToS material consumption complaint management TPA SQA customer visits Absenteeism OT Service leads- submissions conversions Technician Customer retention Ha