Job Description
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
What Difference You Will Make
As a Field Service Engineer, you are responsible for supporting the needs of our clients, which directly impacts patient health and overall well-being. You perform preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical electro-mechanical, and electronic units. You interact with customers and dealers on a daily basis and complete administrative requirements as required. Also, you will support and assist in the training of dealers’ service personnel and assist Service Manager in Customer Education Programs.
If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on!
What You Will Do
• Perform preventive and corrective maintenance required on STERIS and related product lines. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Maintain and build a very good working relationship with the Service team members, Region Manager, Service Manager, and Sales Team and advice on the activities and changes related to sales opportunities in the territory
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded. Actively seek continuing education opportunities to reinforce and support STERIS overall Sales & Service strategies
• Supporting dealers in response to customer and sales questions regarding equipment operation and performance
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols
• Assist and Conduct Dealer Service Training and End User training
Your Expertise
• Diploma or Bachelor’s Degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
• Adequate years of experience in hospital and medical equipment servicing and maintenance
• Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Enjoy travelling and visiting customers
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer
What Difference You Will Make
As a Field Service Engineer, you are responsible for supporting the needs of our clients, which directly impacts patient health and overall well-being. You perform preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical electro-mechanical, and electronic units. You interact with customers and dealers on a daily basis and complete administrative requirements as required. Also, you will support and assist in the training of dealers’ service personnel and assist Service Manager in Customer Education Programs.
If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on!
What You Will Do
• Perform preventive and corrective maintenance required on STERIS and related product lines. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Maintain and build a very good working relationship with the Service team members, Region Manager, Service Manager, and Sales Team and advice on the activities and changes related to sales opportunities in the territory
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded. Actively seek continuing education opportunities to reinforce and support STERIS overall Sales & Service strategies
• Supporting dealers in response to customer and sales questions regarding equipment operation and performance
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols
• Assist and Conduct Dealer Service Training and End User training
Your Expertise
• Diploma or Bachelor’s Degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
• Adequate years of experience in hospital and medical equipment servicing and maintenance
• Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Enjoy travelling and visiting customers
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer
💡 Quick Summary
Seeking a career-building opportunity? The Field Service Engineer position is now open for candidates interested in the Customer Care sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
