Field Service Operations Support

Job details
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Location
Auckland City 1010•Hybrid work
 
Full job description
Job Description Summary
Looking for a job where you can Make a real impact!! GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

We're looking for a Field Service Operations Support to join our ANZ team.
Job Description
As the Field Service Operations Support, you will play a vital role in keeping life-saving medical equipment running smoothly for our customers across the ANZ region, you will partner with the Field Service Coordination Manager for ANZ and your regional Service Delivery Manager (SDM) to support the effective and efficient coordination of field teams in providing planned and unplanned services for our Customers.

Your day will see you:

Schedule planned maintenance and service appointments, assisting with coordination of technicians across regions.

Meet regularly with the Field Service Coordinator and Service Delivery Manager to provide reports and updates as required.

Support data remediation efforts by reviewing and updating install base records in Salesforce and ServiceMax.

Perform preventative maintenance planning, scheduling changes and job allocation workflows

Engage and communicate clearly with customers, keeping them informed throughout the process and reinforcing GE HealthCare as their trusted partner.

Perform general administrative tasks including work order updates, internal follow-ups, and reporting support.

Provide accurate documentation for service records and ensure data integrity in support systems.

Our Customer’s are at the center of everything we do. Your superior communication and engagement skills will ensure a clear and simple process that keeps the site contacts informed throughout the process, ensuring they can keep delivering the critical services to their patients. A strong project management approach will ensure our technicians, parts and tools are planned, and services are delivered on time, building customer confidence in GE Healthcare as their preferred partner for medical technology and digital solutions.

If this sounds like your future role we’d love to see your application. For further information or a confidential discussion please reach out to Daniel.Briggs@gehealthcare.com

This role will require participation in a rotating roster to ensure effective coverage for our Customers across the ANZ region and offers a Hybrid work mode with at least 50% onsite office engagement.

Additional Information
Relocation Assistance Provided: No