Job Description
We are excited to share an internal opportunity for a Full time 12‑month parental leave contract within our Field Support team.
At IDEXX, we are committed to enhancing the health and well-being of pets, people, and livestock through innovative diagnostics and software solutions. Every role contributes to this mission—this is your chance to further grow your career within IDEXX while stepping into a highly customer-facing position that strengthens relationships with veterinary professionals and supports the success of our products in clinic.
About the Role
We are seeking a customer‑focused and proactive Field Support Representative to join our Sydney‑based team. In this role, you will work closely with our commercial team and veterinary clinics to:
Install and support IDEXX diagnostic equipment
Provide education and training to clinic teams
Troubleshoot technical issues (hardware and software)
Build strong, lasting customer relationships
Promote IDEXX products and services to drive satisfaction and loyalty
What You’ll Bring
A qualification in Veterinary Nursing or another relevant Science discipline
Certificate IV in Training & Assessment (or equivalent) – highly regarded
3+ years’ experience in a scientific field or within veterinary nursing
Excellent written and verbal communication skills
Strong organisation, time management, and prioritisation abilities
Proven ability to provide technical support and troubleshoot issues
Confidence delivering training to varied audiences
Strong problem‑solving skills and ability to research solutions
Ability to collaborate effectively with internal teams
Knowledge of veterinary medicine, clinic workflow, or diagnostic processes
Flexibility to travel up to 85% within the assigned territory, with occasional travel beyond it
Why Apply for this internal opportunity?
At IDEXX, we’re committed to supporting your growth, development, and career aspirations. Stepping into this role offers a unique chance to:
Accelerate your career development by gaining field-based, hands-on technical and customer experience
Learn directly from experienced Field Support and Commercial team members, expanding your internal network
Strengthen your technical expertise across IDEXX’s industry-leading diagnostic product suite
Enhance your training, communication, and problem-solving skills in real-world customer environments
Explore a different part of the business, broadening your understanding of how IDEXX creates customer value
Contribute meaningfully to customer satisfaction and clinic workflow success
Experience a role with autonomy, variety, and visible impact
Position yourself strongly for future opportunities within the commercial, customer and technical, or operations pathways
Ready to Take the Next Step?
If you're excited about this opportunity and meet the criteria we encourage you to apply here or via our careers page before Monday, 2nd March 2026.
At IDEXX, we are committed to enhancing the health and well-being of pets, people, and livestock through innovative diagnostics and software solutions. Every role contributes to this mission—this is your chance to further grow your career within IDEXX while stepping into a highly customer-facing position that strengthens relationships with veterinary professionals and supports the success of our products in clinic.
About the Role
We are seeking a customer‑focused and proactive Field Support Representative to join our Sydney‑based team. In this role, you will work closely with our commercial team and veterinary clinics to:
Install and support IDEXX diagnostic equipment
Provide education and training to clinic teams
Troubleshoot technical issues (hardware and software)
Build strong, lasting customer relationships
Promote IDEXX products and services to drive satisfaction and loyalty
What You’ll Bring
A qualification in Veterinary Nursing or another relevant Science discipline
Certificate IV in Training & Assessment (or equivalent) – highly regarded
3+ years’ experience in a scientific field or within veterinary nursing
Excellent written and verbal communication skills
Strong organisation, time management, and prioritisation abilities
Proven ability to provide technical support and troubleshoot issues
Confidence delivering training to varied audiences
Strong problem‑solving skills and ability to research solutions
Ability to collaborate effectively with internal teams
Knowledge of veterinary medicine, clinic workflow, or diagnostic processes
Flexibility to travel up to 85% within the assigned territory, with occasional travel beyond it
Why Apply for this internal opportunity?
At IDEXX, we’re committed to supporting your growth, development, and career aspirations. Stepping into this role offers a unique chance to:
Accelerate your career development by gaining field-based, hands-on technical and customer experience
Learn directly from experienced Field Support and Commercial team members, expanding your internal network
Strengthen your technical expertise across IDEXX’s industry-leading diagnostic product suite
Enhance your training, communication, and problem-solving skills in real-world customer environments
Explore a different part of the business, broadening your understanding of how IDEXX creates customer value
Contribute meaningfully to customer satisfaction and clinic workflow success
Experience a role with autonomy, variety, and visible impact
Position yourself strongly for future opportunities within the commercial, customer and technical, or operations pathways
Ready to Take the Next Step?
If you're excited about this opportunity and meet the criteria we encourage you to apply here or via our careers page before Monday, 2nd March 2026.
💡 Quick Summary
Seeking a career-building opportunity? The Field Support Representative (12 month Contract) position is now open for candidates interested in the Customer Care sector. This role in Rydalmere offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
