Job Description
Job details
Here’s how the job details align with your profile.
Pay
£30,575 a year
Shift and schedule
Weekend availability
Every weekend
Location
29 Peckham Road Camberwell, London
Benefits
Pulled from the full job description
Company pension
Cycle to work scheme
Full job description
Job Summary
Role Title: First Contact Worker
Salary: £30,575 per annum FTE
Hours: 15 per week (Saturday and Sunday)
Department: Assessment Centres
Responsible to: Senior Practitioner / Lead Manager
Closing Date 27/07/2026
Interview Date: 06/08/2026
About Thames Reach
Our mission is to help vulnerable and homeless people to find decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness. Thames Reach is a homelessness charity based in London, specialising in helping people with complex and multiple needs, including those associated with poor mental health and substance misuse. We manage a range of services, including street outreach, frontline hostels, day services,
specialist supported housing and employment and skills schemes. Last year we helped more than 12,000 people.
Role Purpose
Be the first point of contact for clients, contractors and partner services in the project and over the phone
Update the shift handover to keep the team informed of important and relevant information
Support staff with ensuring the Health and Safety standards within the building are adhered to
Support staff with various admin and facilities related tasks to aid the day to day running of the service
Record and communicate residents’ upcoming appointments and meetings
Keep on top of a weekly stock take and report back to the admin and facilities lead worker in regard to any replenishments
They will be:
Excellent at communicating and problem solving
Confident in your ability to support staff
Competent at using a computer
Committed to developing your knowledge and skills
Responsive and flexible to the needs of the clients and team
Core Compentencies for staff:
Team working
Service focussed
Clarity of purpose
Effective communication
Efficiency and effectiveness
Managing and developing self
Embracing change and innovation
Why come and work with us?
We are listed in the top 100 UK Best Workplaces 2026 in the UK. As part of a commitment to our employees we offer:
Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary and critical illness cover.
Other benefits including interest free season ticket and cycle to work loans.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974
Job Profile
JOB PROFILE DOCUMENT
Location
Lambeth - London
Here’s how the job details align with your profile.
Pay
£30,575 a year
Shift and schedule
Weekend availability
Every weekend
Location
29 Peckham Road Camberwell, London
Benefits
Pulled from the full job description
Company pension
Cycle to work scheme
Full job description
Job Summary
Role Title: First Contact Worker
Salary: £30,575 per annum FTE
Hours: 15 per week (Saturday and Sunday)
Department: Assessment Centres
Responsible to: Senior Practitioner / Lead Manager
Closing Date 27/07/2026
Interview Date: 06/08/2026
About Thames Reach
Our mission is to help vulnerable and homeless people to find decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness. Thames Reach is a homelessness charity based in London, specialising in helping people with complex and multiple needs, including those associated with poor mental health and substance misuse. We manage a range of services, including street outreach, frontline hostels, day services,
specialist supported housing and employment and skills schemes. Last year we helped more than 12,000 people.
Role Purpose
Be the first point of contact for clients, contractors and partner services in the project and over the phone
Update the shift handover to keep the team informed of important and relevant information
Support staff with ensuring the Health and Safety standards within the building are adhered to
Support staff with various admin and facilities related tasks to aid the day to day running of the service
Record and communicate residents’ upcoming appointments and meetings
Keep on top of a weekly stock take and report back to the admin and facilities lead worker in regard to any replenishments
They will be:
Excellent at communicating and problem solving
Confident in your ability to support staff
Competent at using a computer
Committed to developing your knowledge and skills
Responsive and flexible to the needs of the clients and team
Core Compentencies for staff:
Team working
Service focussed
Clarity of purpose
Effective communication
Efficiency and effectiveness
Managing and developing self
Embracing change and innovation
Why come and work with us?
We are listed in the top 100 UK Best Workplaces 2026 in the UK. As part of a commitment to our employees we offer:
Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary and critical illness cover.
Other benefits including interest free season ticket and cycle to work loans.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974
Job Profile
JOB PROFILE DOCUMENT
Location
Lambeth - London
💡 Quick Summary
Seeking a career-building opportunity? The First Contact Worker - Lambeth Assessment Centre position is now open for candidates interested in the Labour/Helper Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Labour/Helper Jobs is a plus.
