Job Description
Job Information
Date Opened
01/05/2026
Job Type
Full time
Work Experience
5+ years
Industry
Financial Services
Remote Job
Job Description
This is a remote position.
About the Company:
We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.
Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.
We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients.
Cultural Values:
1. Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.
2. Minimalist - We are spartan in our design, in our code, and even in our processes.
3. Speed of execution - We move fast & value decisiveness. We think speed drives quality.
Job Summary
Responsible for managing complex account servicing tasks related to CH portfolios. This role supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. The position requires strong attention to detail, cross-functional communication, and the ability to manage time-sensitive and audit-sensitive requests.
Key Responsibilities
Back-End & Account Servicing
Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.
Assist with payoff quote requests from CH and lenders.
Process account closure endorsements end-to-end, including both Self-Serve and internal requests.
Handle account-closing–related unblock requests.
Post manual payments accurately and in compliance with internal controls.
Reconveyance & Compliance
Prepare bi-weekly reconveyance requests for audit review.
Submit bi-weekly reconveyance requests to ProTitle following audit approval.
Review and clear OFAC-blocked LIDs in accordance with regulatory requirements.
Insurance Management
Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.
Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts.
Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.
Financial Adjustments
Handle credit balance refunds, including escalated cases and returned checks.
Outbound & Stakeholder Communication
Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates.
Customer Support Oversight
Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.
Requirements
At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
Familiarity with compliance concepts such as OFAC and audit processes is a plus.
Strong attention to detail and ability to manage multiple priorities.
Excellent verbal and written communication skills.
Proficiency with internal servicing systems and ticketing platforms.
Date Opened
01/05/2026
Job Type
Full time
Work Experience
5+ years
Industry
Financial Services
Remote Job
Job Description
This is a remote position.
About the Company:
We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.
Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.
We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients.
Cultural Values:
1. Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.
2. Minimalist - We are spartan in our design, in our code, and even in our processes.
3. Speed of execution - We move fast & value decisiveness. We think speed drives quality.
Job Summary
Responsible for managing complex account servicing tasks related to CH portfolios. This role supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. The position requires strong attention to detail, cross-functional communication, and the ability to manage time-sensitive and audit-sensitive requests.
Key Responsibilities
Back-End & Account Servicing
Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.
Assist with payoff quote requests from CH and lenders.
Process account closure endorsements end-to-end, including both Self-Serve and internal requests.
Handle account-closing–related unblock requests.
Post manual payments accurately and in compliance with internal controls.
Reconveyance & Compliance
Prepare bi-weekly reconveyance requests for audit review.
Submit bi-weekly reconveyance requests to ProTitle following audit approval.
Review and clear OFAC-blocked LIDs in accordance with regulatory requirements.
Insurance Management
Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.
Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts.
Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.
Financial Adjustments
Handle credit balance refunds, including escalated cases and returned checks.
Outbound & Stakeholder Communication
Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates.
Customer Support Oversight
Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.
Requirements
At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
Familiarity with compliance concepts such as OFAC and audit processes is a plus.
Strong attention to detail and ability to manage multiple priorities.
Excellent verbal and written communication skills.
Proficiency with internal servicing systems and ticketing platforms.
💡 Quick Summary
Seeking a career-building opportunity? The Flood Insurance Customer Support - Backend position is now open for candidates interested in the Work from home Jobs sector. This role in Victoria offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
