Job Description
Job Title: Floor Manager
Location: Mall Office (FEC Department)
Reports To: Operations Manager
Job Overview
We are looking for a Floor Manager to oversee day-to-day floor operations, manage staff, ensure a smooth customer experience, and maintain operational standards. The role involves supervising team members, monitoring daily activities, ensuring compliance, and coordinating with internal departments for efficient workflow.
Key Responsibilities
Oversee and manage daily floor operations.
Supervise, guide, and support floor staff.
Ensure professional service standards and customer satisfaction.
Handle customer queries, escalations, and issue resolution.
Coordinate with Security, Finance, and other internal teams.
Prepare daily/weekly operational reports.
Conduct staff training and ensure adherence to company policies.
Maintain a safe, clean, and disciplined work environment.
Review floor performance and recommend improvements.
Candidate Requirements
Graduate in any discipline.
3–4 years of experience in Operations / Facility / Retail / Hospitality / Customer Service or Supervisory role.
Strong communication & interpersonal skills.
Proficient in MS Office (Excel required).
Leadership ability and people management skills.
Ability to handle multiple tasks and work under pressure.
Age: 30+
Job Types: Full-time, Permanent
Pay: ₹20,035.05 - ₹35,921.33 per month
Benefits:
Health insurance
Provident Fund
Experience:
Floor Manager: 4 years (Required)
Work Location: In person
Location: Mall Office (FEC Department)
Reports To: Operations Manager
Job Overview
We are looking for a Floor Manager to oversee day-to-day floor operations, manage staff, ensure a smooth customer experience, and maintain operational standards. The role involves supervising team members, monitoring daily activities, ensuring compliance, and coordinating with internal departments for efficient workflow.
Key Responsibilities
Oversee and manage daily floor operations.
Supervise, guide, and support floor staff.
Ensure professional service standards and customer satisfaction.
Handle customer queries, escalations, and issue resolution.
Coordinate with Security, Finance, and other internal teams.
Prepare daily/weekly operational reports.
Conduct staff training and ensure adherence to company policies.
Maintain a safe, clean, and disciplined work environment.
Review floor performance and recommend improvements.
Candidate Requirements
Graduate in any discipline.
3–4 years of experience in Operations / Facility / Retail / Hospitality / Customer Service or Supervisory role.
Strong communication & interpersonal skills.
Proficient in MS Office (Excel required).
Leadership ability and people management skills.
Ability to handle multiple tasks and work under pressure.
Age: 30+
Job Types: Full-time, Permanent
Pay: ₹20,035.05 - ₹35,921.33 per month
Benefits:
Health insurance
Provident Fund
Experience:
Floor Manager: 4 years (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Floor Manager position is now open for candidates interested in the Health Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.