Job Description
Job type
Permanent
Full-time
Shift and schedule
Shift work
Location
Queenstown, Otago
Full job description
Company Description
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you!
Job Description
Be accountable on a shift basis for the operations of the outlet through effective people management. Support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
Lead the Restaurant, Bar and Events operation with refined presence, ensuring every guest encounter feels seamless, personalised and beautifully delivered.
Inspire, mentor and elevate the Food & Beverage team, nurturing confidence, craftsmanship and a genuine passion for exquisite service.
Curate operational excellence through thoughtful rostering, attentive stock management and disciplined cost control, supporting a polished and profitable experience.
Collaborate in the creation of elegant menu and beverage offerings, enhancing the hotel’s dining identity and delighting our guests’ senses.
Uphold impeccable presentation, hygiene and legislative standards, ensuring every environment reflects the sophistication and integrity of the brand.
Qualifications
You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:
Minimum of 12 months’ experience in a supervisory Food & Beverage role, ideally within a premium or upscale environment.
A current Manager’s Certificate and LCQ, with strong knowledge of responsible service and luxury beverage standards.
Basic knowledge around innovative and classic cocktail preparation.
Reasonable knowledge in NZ wines (equivalent to WSET2) and basic knowledge in international wines.
A natural leader who inspires, coaches and develops others, nurturing skill, confidence and service excellence within the team.
Demonstrates an active passion for industry trends, premium products and elevated guest experiences.
Engages effortlessly with guests and colleagues, building rapport with grace, ease and genuine hospitality.
Exceptionally organised, proactive and calm under pressure, with the ability to prioritise and execute with precision.
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team:
We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
Build your career with the New Zealand Hotel of the Year 2026.
Receive unparalleled training, development and support from Accor leadership training programmes.
Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
Be part of a well-established hotel with a strong reputation for providing exceptional service.
Ongoing reward and recognition incentives and awards.
Opportunities for further development and worldwide career progression within Accor.
Refer a friend incentive
Supportive and friendly working environment.
Free gym access plus ski hire during the winter.
EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
Take part in social activities and community involvement initiatives through the year.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
_______________________________________________________________________________________
Detailed duties:
Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.
Maintain a visible presence on the floor to interact with guests and staff
Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact
Supervision of the Restaurant, Bar, Conference and Events
Create departmental rosters while adhering to budget constraints, seasonal and market trends
Manage the implementation of new and innovative cocktails, menu items in collaboration with the Operations Manager
Monitor inventory levels and place orders based on established par levels through PurchasePlus and prepare goods receiving notes
Carry out monthly stock takes along with supervision of Operations Manager
Monitor beverage COGS and implement strategies to improve profitability
Plan and organise conference and events functions
Assisting Operations Manager in arranging the purchasing and pricing of goods according to budget
Assist Operations Manager in maintaining records of stock levels and financial transactions
Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
Conferring with customers to assess their satisfaction with meals and service
Selecting, training and supervising food and beverage team leaders, senior F&B attendants, baristas and F&B Attendants
Taking reservations, greet guests and assist in taking orders
Provide food and beverage service to customers, maximising every opportunity to increase sales per person
Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards
Ensure adherence to the Sale and Supply of ******* Act 2012 and other relevant legislation
Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the hotel’s Food Safety Plan
Liaise with Restaurant Reservations as to upcoming bookings / time frames and maximum number of people at one period
Input into development of the outlet
Work with staff to minimise wastage and breakages
Work cohesively as a team member
Ensure efficient, friendly and professional food and beverage service is provided to all guests
Provide for guests and patrons an experience and environment they feel meets their expectations
Familiarise yourself with VIP and regular guests to ensure their requests and needs are met
Set up systems to protect and maintain control of restaurant & bar service equipment, correctly recording breakages and carry out regular stock takes
Set up and maintain a weekly cleaning schedule for the restaurant & bar to achieve the highest possible hygiene and cleaning standards.
Ensure all mis-en-place is completed prior to guests arriving
Ensure staff are competent in cocktail menu, wine list and dining menu knowledge and can maximise sales to guests
Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted
Ensure all revenues for the day are accounted for with daily summary being completed to ‘balance’ daily activity
Perform any other duties within the employee’s range of competence as required by management
Adhere to LQA and La Maison brand standards
Permanent, 40 hours per week, morning/day/evening shfits, $31.61 p/hr
Permanent
Full-time
Shift and schedule
Shift work
Location
Queenstown, Otago
Full job description
Company Description
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you!
Job Description
Be accountable on a shift basis for the operations of the outlet through effective people management. Support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
Lead the Restaurant, Bar and Events operation with refined presence, ensuring every guest encounter feels seamless, personalised and beautifully delivered.
Inspire, mentor and elevate the Food & Beverage team, nurturing confidence, craftsmanship and a genuine passion for exquisite service.
Curate operational excellence through thoughtful rostering, attentive stock management and disciplined cost control, supporting a polished and profitable experience.
Collaborate in the creation of elegant menu and beverage offerings, enhancing the hotel’s dining identity and delighting our guests’ senses.
Uphold impeccable presentation, hygiene and legislative standards, ensuring every environment reflects the sophistication and integrity of the brand.
Qualifications
You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:
Minimum of 12 months’ experience in a supervisory Food & Beverage role, ideally within a premium or upscale environment.
A current Manager’s Certificate and LCQ, with strong knowledge of responsible service and luxury beverage standards.
Basic knowledge around innovative and classic cocktail preparation.
Reasonable knowledge in NZ wines (equivalent to WSET2) and basic knowledge in international wines.
A natural leader who inspires, coaches and develops others, nurturing skill, confidence and service excellence within the team.
Demonstrates an active passion for industry trends, premium products and elevated guest experiences.
Engages effortlessly with guests and colleagues, building rapport with grace, ease and genuine hospitality.
Exceptionally organised, proactive and calm under pressure, with the ability to prioritise and execute with precision.
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team:
We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
Build your career with the New Zealand Hotel of the Year 2026.
Receive unparalleled training, development and support from Accor leadership training programmes.
Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
Be part of a well-established hotel with a strong reputation for providing exceptional service.
Ongoing reward and recognition incentives and awards.
Opportunities for further development and worldwide career progression within Accor.
Refer a friend incentive
Supportive and friendly working environment.
Free gym access plus ski hire during the winter.
EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
Take part in social activities and community involvement initiatives through the year.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
_______________________________________________________________________________________
Detailed duties:
Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.
Maintain a visible presence on the floor to interact with guests and staff
Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact
Supervision of the Restaurant, Bar, Conference and Events
Create departmental rosters while adhering to budget constraints, seasonal and market trends
Manage the implementation of new and innovative cocktails, menu items in collaboration with the Operations Manager
Monitor inventory levels and place orders based on established par levels through PurchasePlus and prepare goods receiving notes
Carry out monthly stock takes along with supervision of Operations Manager
Monitor beverage COGS and implement strategies to improve profitability
Plan and organise conference and events functions
Assisting Operations Manager in arranging the purchasing and pricing of goods according to budget
Assist Operations Manager in maintaining records of stock levels and financial transactions
Ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
Conferring with customers to assess their satisfaction with meals and service
Selecting, training and supervising food and beverage team leaders, senior F&B attendants, baristas and F&B Attendants
Taking reservations, greet guests and assist in taking orders
Provide food and beverage service to customers, maximising every opportunity to increase sales per person
Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards
Ensure adherence to the Sale and Supply of ******* Act 2012 and other relevant legislation
Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the hotel’s Food Safety Plan
Liaise with Restaurant Reservations as to upcoming bookings / time frames and maximum number of people at one period
Input into development of the outlet
Work with staff to minimise wastage and breakages
Work cohesively as a team member
Ensure efficient, friendly and professional food and beverage service is provided to all guests
Provide for guests and patrons an experience and environment they feel meets their expectations
Familiarise yourself with VIP and regular guests to ensure their requests and needs are met
Set up systems to protect and maintain control of restaurant & bar service equipment, correctly recording breakages and carry out regular stock takes
Set up and maintain a weekly cleaning schedule for the restaurant & bar to achieve the highest possible hygiene and cleaning standards.
Ensure all mis-en-place is completed prior to guests arriving
Ensure staff are competent in cocktail menu, wine list and dining menu knowledge and can maximise sales to guests
Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted
Ensure all revenues for the day are accounted for with daily summary being completed to ‘balance’ daily activity
Perform any other duties within the employee’s range of competence as required by management
Adhere to LQA and La Maison brand standards
Permanent, 40 hours per week, morning/day/evening shfits, $31.61 p/hr
💡 Quick Summary
Seeking a career-building opportunity? The Food & Beverage Supervisor position is now open for candidates interested in the Operations Executive Jobs sector. This role in Queenstown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
