Job Description
Job type
Permanent
Full-time
Location
Collingwood VIC
Benefits
Pulled from the full job description
Parental leave
Gym membership
Full job description
Posted: 24/12/2026
Closing Date: 21/01/2026
Job Type: Permanent - Full Time
Location: Head Office - Collingwood
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
We currently have a permanent, full-time opportunity for a Fraud Analyst - Customer Protection to join our Financial Intelligence Department. This role will be based in our Collingwood Head Office and will report to the Fraud Manager.
This position supports protection of the bank and its customers from the inconvenience and financial loss of fraud and scam related risks relevant to card, internet banking, scams, identity takeover, lending fraud and other payment channels. Assistance to other areas of Financial Intelligence will be required at times including AML / CTF investigations and reporting.
Why join us
We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 14% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing
Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts and recover fraudulently obtained funds
Investigate and complete simple fraudulent cases including recovery of funds in line with relevant industry, scheme and/or code guidelines (such as ePayments code)
Maintain updates and communicate in a timely manner, both verbally and in writing, with customers in relation to case status
Collaborate liaise with third party suppliers supporting the bank’s detection and prevention activity
Liaise with law enforcement officer including police, and other financial institutions
Educate customers that have been victims of fraud or scam events
Actively contribute to team activities including relevant training and continuous improvement.
What you will bring
Experience in and passion for fraud and investigation
Banking sector exposure and experience, or relevant financial services
Excellent communication skills (interpersonal, verbal and written)
Customer orientation and focus on outstanding service
A positive, collaborative and team player attitude
Investigative, analytical and problem-solving aptitude
Proven ability to be adaptable and prioritise work to meet deadlines
Relevant tertiary or diploma qualification preferred
Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.
By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
Permanent
Full-time
Location
Collingwood VIC
Benefits
Pulled from the full job description
Parental leave
Gym membership
Full job description
Posted: 24/12/2026
Closing Date: 21/01/2026
Job Type: Permanent - Full Time
Location: Head Office - Collingwood
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
We currently have a permanent, full-time opportunity for a Fraud Analyst - Customer Protection to join our Financial Intelligence Department. This role will be based in our Collingwood Head Office and will report to the Fraud Manager.
This position supports protection of the bank and its customers from the inconvenience and financial loss of fraud and scam related risks relevant to card, internet banking, scams, identity takeover, lending fraud and other payment channels. Assistance to other areas of Financial Intelligence will be required at times including AML / CTF investigations and reporting.
Why join us
We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 14% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing
Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts and recover fraudulently obtained funds
Investigate and complete simple fraudulent cases including recovery of funds in line with relevant industry, scheme and/or code guidelines (such as ePayments code)
Maintain updates and communicate in a timely manner, both verbally and in writing, with customers in relation to case status
Collaborate liaise with third party suppliers supporting the bank’s detection and prevention activity
Liaise with law enforcement officer including police, and other financial institutions
Educate customers that have been victims of fraud or scam events
Actively contribute to team activities including relevant training and continuous improvement.
What you will bring
Experience in and passion for fraud and investigation
Banking sector exposure and experience, or relevant financial services
Excellent communication skills (interpersonal, verbal and written)
Customer orientation and focus on outstanding service
A positive, collaborative and team player attitude
Investigative, analytical and problem-solving aptitude
Proven ability to be adaptable and prioritise work to meet deadlines
Relevant tertiary or diploma qualification preferred
Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.
By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
💡 Quick Summary
Seeking a career-building opportunity? The Fraud Analyst position is now open for candidates interested in the Database Administrator sector. This role in Collingwood offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Database Administrator is a plus.
