Job Description
Job Role:
• Team Member (Reviewer /Analyst) - Credit Card-Risk- Transaction Monitoring Team
• Detection and prevention of fraud on credit cards thereby reduce the financial losses.
• Optimum use of fraud monitoring system/tools
• Monitoring of transactions & alerts online / real time for fraud detection and prevention.
• Out calling the cardholders on real time for confirmation of transactions & blocking the card instantly.
• Liaising with RCU Filed team for Preliminary investigation of fraud cases & for document collections.
• Provide periodical suggestion for modification of system/tools according to new fraud pattern and trends.
• Preparation of various MIS which includes updation of daily tracker, collation of monthly MIS, Team activity MIS.
• Reporting of fraud to VISA/MasterCard/RBI
• Coordinating with Kotak Contact center & Service teams / Operations team / chargeback tracking & other stakeholder for Fraud Dispute resolution. Coordinate with the customer for providing necessary documents required for Fraud Dispute Resolution process.
• Act on service request raised by cardholders pertaining to credit card disputes.
Skills Requirement:
• Graduate with good academics
• Good communication & interaction skills
• Logical and analytical skills
• Knowledge of MS-Office, preference for excel
Job Description
• Work in shifts for real time transactions monitoring
• Real time out calling on alerted transactions
• Real time Hot-listing of credit card & raising replacement request
• Various MIS preparation- Daily/Weekly/Monthly
• SR actioning within TAT
• Coordination with various other department
• Team Member (Reviewer /Analyst) - Credit Card-Risk- Transaction Monitoring Team
• Detection and prevention of fraud on credit cards thereby reduce the financial losses.
• Optimum use of fraud monitoring system/tools
• Monitoring of transactions & alerts online / real time for fraud detection and prevention.
• Out calling the cardholders on real time for confirmation of transactions & blocking the card instantly.
• Liaising with RCU Filed team for Preliminary investigation of fraud cases & for document collections.
• Provide periodical suggestion for modification of system/tools according to new fraud pattern and trends.
• Preparation of various MIS which includes updation of daily tracker, collation of monthly MIS, Team activity MIS.
• Reporting of fraud to VISA/MasterCard/RBI
• Coordinating with Kotak Contact center & Service teams / Operations team / chargeback tracking & other stakeholder for Fraud Dispute resolution. Coordinate with the customer for providing necessary documents required for Fraud Dispute Resolution process.
• Act on service request raised by cardholders pertaining to credit card disputes.
Skills Requirement:
• Graduate with good academics
• Good communication & interaction skills
• Logical and analytical skills
• Knowledge of MS-Office, preference for excel
Job Description
• Work in shifts for real time transactions monitoring
• Real time out calling on alerted transactions
• Real time Hot-listing of credit card & raising replacement request
• Various MIS preparation- Daily/Weekly/Monthly
• SR actioning within TAT
• Coordination with various other department
💡 Quick Summary
Seeking a career-building opportunity? The Fraud Monitoring|Data Analyst|CREDIT CARD|Risk position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
