Job Description
Full job description
Customer Service Executive | Freight Forwarding
Sydney | Full Time
Salary package up to $90,000 + Super
Customer Service Executive - Sydney
Your new company
As a global freight forwarder, they are dedicated to delivering exceptional service excellence worldwide. With expertise in international logistics, they specialize in efficiently managing shipments across the globe. Their priority is to ensure swift and reliable delivery to any destination, providing peace of mind for their clients.
Your new role- Customer Service Executive
Your job duties & responsibilities as a Customer Service Executive include but are not limited to the following:
Maintain Portfolio of clients as assigned.
Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments.
Order follow-up using in-house systems
Monthly / Quarterly Rates maintenance for key customers based on the Account Manager’s instructions.
Handling quotations, and costings to win business
Handle customer inquiries and help as required
Manage order status reports / In transit reports for clients
What you will need to succeed
Thorough understanding and experience within freight forwarding
Customer Service Executive experience
Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing
Customer service driven attitude with the ability to find efficient solutions for the customer
Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention
Innovative, demonstrate initiative, and be highly adaptive to the changing environment
Co-operative working style, informing internal stakeholders/departments pro-actively
Ability to build and maintain relationships with clients
Time management and prioritization skills
What you'll get in return
As a Customer Service Executive you will have a brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team.
Your salary will be highly competitive, and you will be able to own the role at hand.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437XXXXXX.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.
Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.
Customer Service Executive | Freight Forwarding
Sydney | Full Time
Salary package up to $90,000 + Super
Customer Service Executive - Sydney
Your new company
As a global freight forwarder, they are dedicated to delivering exceptional service excellence worldwide. With expertise in international logistics, they specialize in efficiently managing shipments across the globe. Their priority is to ensure swift and reliable delivery to any destination, providing peace of mind for their clients.
Your new role- Customer Service Executive
Your job duties & responsibilities as a Customer Service Executive include but are not limited to the following:
Maintain Portfolio of clients as assigned.
Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments.
Order follow-up using in-house systems
Monthly / Quarterly Rates maintenance for key customers based on the Account Manager’s instructions.
Handling quotations, and costings to win business
Handle customer inquiries and help as required
Manage order status reports / In transit reports for clients
What you will need to succeed
Thorough understanding and experience within freight forwarding
Customer Service Executive experience
Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing
Customer service driven attitude with the ability to find efficient solutions for the customer
Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention
Innovative, demonstrate initiative, and be highly adaptive to the changing environment
Co-operative working style, informing internal stakeholders/departments pro-actively
Ability to build and maintain relationships with clients
Time management and prioritization skills
What you'll get in return
As a Customer Service Executive you will have a brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team.
Your salary will be highly competitive, and you will be able to own the role at hand.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437XXXXXX.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.
Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.
💡 Quick Summary
Seeking a career-building opportunity? The Freight Forwarding - Customer Service Executive - SYD- new position is now open for candidates interested in the Transportation & Logistics sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
