Job Description
The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Report any violations of the Rules and Regulations that are noticed at any time.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities for management
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
Work Environment
The working environment will be mostly indoor and will require team member to stand frequently. Team member will be required to walk the property interior and exterior regularly on a rotational basis .
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
Position Type/Expected Hours of Work
This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.
Travel
No travel is expected for this position.
Required Education and Experience
High school diploma or GED; some college preferred
Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
Minimum six months related experience and/or training.
Bi-lingual English/Spanish may be required at some locations
Previous work experience in the hospitality industry highly preferred
Position Supervision
Employee reports directly to the Operations Manager and in their absence the Assistant General Manager. 3r
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education
Preferred
High School or better
Skills
Required
Strong work ethic
Problem Solving
Oral and written Communication
Behaviors
Required
Thought Provoking: Capable of making others think deeply on a subject
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Report any violations of the Rules and Regulations that are noticed at any time.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities for management
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
Work Environment
The working environment will be mostly indoor and will require team member to stand frequently. Team member will be required to walk the property interior and exterior regularly on a rotational basis .
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
Position Type/Expected Hours of Work
This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.
Travel
No travel is expected for this position.
Required Education and Experience
High school diploma or GED; some college preferred
Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
Minimum six months related experience and/or training.
Bi-lingual English/Spanish may be required at some locations
Previous work experience in the hospitality industry highly preferred
Position Supervision
Employee reports directly to the Operations Manager and in their absence the Assistant General Manager. 3r
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education
Preferred
High School or better
Skills
Required
Strong work ethic
Problem Solving
Oral and written Communication
Behaviors
Required
Thought Provoking: Capable of making others think deeply on a subject
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Agent position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
