Job Description
Job Summary
We are seeking a dedicated and friendly hybrid Night Audit / Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Full time opportunity could come available after term.
Responsibilities
Greet guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
Answer phone calls promptly, providing information about hotel services and responding to inquiries with excellent phone etiquette.
Handle guest requests and complaints professionally, ensuring timely resolution.
Maintain accurate records of guest information and reservations using hotel management software.
Assist guests with information and directions or recommendations for local attractions.
Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
Process payments and maintain cash drawer accuracy
Maintain records and balance daily transactions during shift and Audit.
Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Requirements
Previous experience in guest services or hospitality is preferred.
Strong customer service skills with a focus on guest satisfaction.
Excellent phone etiquette and communication skills, both verbal and written.
Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
Familiarity with front desk operations in a hotel setting is advantageous.
Proficient in using phone systems and hotel management software.
Ability to work flexible hours, including weekends and holidays as needed.
Strong organizational skills with attention to detail to manage multiple tasks effectively.
Join our team as a Front Desk Agent where your hospitality skills will shine, creating memorable experiences for our guests!
Job Types: Full-time, Seasonal
Contract length: 6 months
Pay: From $15.00 per hour
Benefits:
Paid time off
Application question(s):
Do you have Choice Advantage or Skytouch Reservation system experience?
Experience:
Customer service: 1 year (required)
Work Location: In person
We are seeking a dedicated and friendly hybrid Night Audit / Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Full time opportunity could come available after term.
Responsibilities
Greet guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
Answer phone calls promptly, providing information about hotel services and responding to inquiries with excellent phone etiquette.
Handle guest requests and complaints professionally, ensuring timely resolution.
Maintain accurate records of guest information and reservations using hotel management software.
Assist guests with information and directions or recommendations for local attractions.
Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
Process payments and maintain cash drawer accuracy
Maintain records and balance daily transactions during shift and Audit.
Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Requirements
Previous experience in guest services or hospitality is preferred.
Strong customer service skills with a focus on guest satisfaction.
Excellent phone etiquette and communication skills, both verbal and written.
Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
Familiarity with front desk operations in a hotel setting is advantageous.
Proficient in using phone systems and hotel management software.
Ability to work flexible hours, including weekends and holidays as needed.
Strong organizational skills with attention to detail to manage multiple tasks effectively.
Join our team as a Front Desk Agent where your hospitality skills will shine, creating memorable experiences for our guests!
Job Types: Full-time, Seasonal
Contract length: 6 months
Pay: From $15.00 per hour
Benefits:
Paid time off
Application question(s):
Do you have Choice Advantage or Skytouch Reservation system experience?
Experience:
Customer service: 1 year (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front Desk Agent (all shifts) position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Fort Saskatchewan offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
