Front Desk Executive Within | New

The primary role of a Front Desk Executive is to serve as the face of the organization, providing a warm welcome to visitors and ensuring efficient management of front desk operations. This role involves a mix of customer service, administrative tasks, and coordination to support the daily activities of the office

Customer Service and Interaction

· Greet and welcome visitors in a friendly and professional manner

· Answer and direct phone calls to appropriate departments or personnel

· Address visitor and employee inquiries promptly and efficiently

· Handle complaints and provide appropriate solutions

Administrative Duties

· Manage appointment schedules, meeting rooms, and calendars.

· Maintain accurate visitor logs and records

· Distribute mail, packages, and deliveries

· Assist with administrative tasks such as data entry, filing, and document preparation.

· Create estimates to be sent to designers / BD associate to further send to client

· Everyday cash closing with cashier and store manager

Technical Proficiency

· Use office software (e.g., Microsoft Office Suite) for various tasks

· Operate office equipment like printers, copiers, and telephones

· Familiarity with scheduling and reservation systems

· Estimate making + print + digital

Organizational Skills

· Multitask and prioritize tasks effectively

· Maintain a clean and organized front desk area

· Ensure that all necessary supplies are stocked and readily available

· Stationary supplies distribution to all team members

Professionalism and Confidentiality

· Uphold a professional appearance and demeanor.

· Handle sensitive information with discretion and confidentiality.

· Adhere to company policies and procedures.

Problem-Solving and Adaptability

· Address unexpected issues calmly and efficiently.

· Adapt to changing situations and tasks.

· Proactively identify and resolve potential problems.

Interpersonal Skills

· Build positive relationships with colleagues and visitors.

· Collaborate with other departments as needed.

Stress Management

· Manage high volumes of visitors or calls without compromising service quality.

· Remain composed in high-pressure situations.

Recurring Tasks

· Update and maintain accurate records and logs.

· Prepare daily reports and summaries as required.

· Regularly check and update appointment schedules.

· Send mailers on whatsap and e mails to clients / architects

Qualifications and Other Requirements:

· Graduation in any field.

· Proven experience as a front desk representative or relevant position in a design organization

· Familiarity with office machines (e.g., fax, printer, etc.).