Job Description
We are looking for a confident and customer-focused Front of House Supervisor / Duty Manager to lead service operations and ensure an outstanding guest experience. This role is ideal for someone with strong leadership skills, excellent floor presence, and a hands-on approach to service. You will be responsible for overseeing front-of-house operations, managing staff during shifts, and ensuring compliance with liquor licensing and venue standards.
Key Responsibilities
Lead and manage front-of-house service during shifts
Ensure a warm, professional, and consistent guest experience
Supervise, support, and motivate FOH staff including servers and bartenders
Manage table service, reservations, and floor flow efficiently
Handle customer feedback, complaints, and service recovery professionally
Ensure compliance with liquor licensing laws and responsible service of alcohol
Open and close the venue as required, including cash handling and reporting
Maintain high standards of cleanliness, presentation, and service
Coordinate with kitchen and bar teams to ensure smooth service
Requirements & Experience
Minimum 2 years’ experience in a Front of House, Supervisor, or Duty Manager role
Valid LCQ Certificate (essential)
Full or restricted driver’s licence with reliable personal transportation
Ability to work evening shifts, weekends, and public holidays
Strong leadership, communication, and problem-solving skills
Calm and professional under pressure in a fast-paced environment
Well-presented with a strong customer-service mindset
What We Offer
Competitive pay based on experience and responsibility
Supportive and professional work environment
Opportunity to grow into senior management roles
Staff meals/discounts and ongoing development
Key Responsibilities
Lead and manage front-of-house service during shifts
Ensure a warm, professional, and consistent guest experience
Supervise, support, and motivate FOH staff including servers and bartenders
Manage table service, reservations, and floor flow efficiently
Handle customer feedback, complaints, and service recovery professionally
Ensure compliance with liquor licensing laws and responsible service of alcohol
Open and close the venue as required, including cash handling and reporting
Maintain high standards of cleanliness, presentation, and service
Coordinate with kitchen and bar teams to ensure smooth service
Requirements & Experience
Minimum 2 years’ experience in a Front of House, Supervisor, or Duty Manager role
Valid LCQ Certificate (essential)
Full or restricted driver’s licence with reliable personal transportation
Ability to work evening shifts, weekends, and public holidays
Strong leadership, communication, and problem-solving skills
Calm and professional under pressure in a fast-paced environment
Well-presented with a strong customer-service mindset
What We Offer
Competitive pay based on experience and responsibility
Supportive and professional work environment
Opportunity to grow into senior management roles
Staff meals/discounts and ongoing development
💡 Quick Summary
Seeking a career-building opportunity? The Front of House Supervisor/Duty Manager position is now open for candidates interested in the Remote Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.