Job Description
General Information
Country/Region
New Zealand
Province/City
Queenstown
Hiring Entity
Rosewood Matakauri
Department
Rooms - Front Office
Job Type
Fixed Term Contract
Job Description
Discover your Calling with us and take your career to new levels, at Rosewood Matakauri.
At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
About Us
Spectacularly located on the shores of Lake Wakatipu, Rosewood Matakauri offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Rosewood Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.
About the Role
As a Front Office Agent, you will play a vital role in creating memorable stays for our guests — from the moment they arrive until their departure. This is a dynamic, hands-on role that combines front-of-house administration with on-the-ground guest support.
Key responsibilities include:
Serving as the central communication point for the hotel
Managing guest arrivals and departures with warmth and efficiency
Coordinating room reservations and handling guest correspondence
Assisting with guest activities and lodge experiences
Collating guest accounts, balancing daily audits, and completing administrative tasks
Assisting with guest luggage, valet parking, and maintaining guest vehicles
Supporting the wider lodge team with operational tasks as required
What You Will Bring
You’re someone who thrives in a fast-paced, people-focused environment, with a passion for hospitality and delivering impeccable service. You’ll also have:
Previous experience (minimum 1 year) in a guest-facing or front office role, ideally in luxury hospitality
Exceptional organisational and communication skills
A confident and professional manner, in person and on the phone
Ability to multi-task, prioritise, and remain calm under pressure
Immaculate personal presentation
A full driver’s licence and good physical fitness
Experience with OPERA Cloud (or similar) is a plus but not essential
A warm, engaging attitude and genuine smile
What We Offer
This is a full time (minimum 30 hours per week) position. In the peak season you may expect to work up to 55 hours per week.
Delicious staff meals daily
Access to our Associate Perks Programme, with exclusive discounts and deals
Daily travel allowance
The opportunity to work at one of New Zealand’s most iconic luxury lodges
Please Note:
Applicants must have a valid working holiday visa or New Zealand work rights.
About Us
Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.
Country/Region
New Zealand
Province/City
Queenstown
Hiring Entity
Rosewood Matakauri
Department
Rooms - Front Office
Job Type
Fixed Term Contract
Job Description
Discover your Calling with us and take your career to new levels, at Rosewood Matakauri.
At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
About Us
Spectacularly located on the shores of Lake Wakatipu, Rosewood Matakauri offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Rosewood Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.
About the Role
As a Front Office Agent, you will play a vital role in creating memorable stays for our guests — from the moment they arrive until their departure. This is a dynamic, hands-on role that combines front-of-house administration with on-the-ground guest support.
Key responsibilities include:
Serving as the central communication point for the hotel
Managing guest arrivals and departures with warmth and efficiency
Coordinating room reservations and handling guest correspondence
Assisting with guest activities and lodge experiences
Collating guest accounts, balancing daily audits, and completing administrative tasks
Assisting with guest luggage, valet parking, and maintaining guest vehicles
Supporting the wider lodge team with operational tasks as required
What You Will Bring
You’re someone who thrives in a fast-paced, people-focused environment, with a passion for hospitality and delivering impeccable service. You’ll also have:
Previous experience (minimum 1 year) in a guest-facing or front office role, ideally in luxury hospitality
Exceptional organisational and communication skills
A confident and professional manner, in person and on the phone
Ability to multi-task, prioritise, and remain calm under pressure
Immaculate personal presentation
A full driver’s licence and good physical fitness
Experience with OPERA Cloud (or similar) is a plus but not essential
A warm, engaging attitude and genuine smile
What We Offer
This is a full time (minimum 30 hours per week) position. In the peak season you may expect to work up to 55 hours per week.
Delicious staff meals daily
Access to our Associate Perks Programme, with exclusive discounts and deals
Daily travel allowance
The opportunity to work at one of New Zealand’s most iconic luxury lodges
Please Note:
Applicants must have a valid working holiday visa or New Zealand work rights.
About Us
Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Agent position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Queenstown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
